Compliance Governance Program Manager - Issues Management

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

The Compliance Governance and Reporting (CGR) team manages key components of Block’s Compliance Risk Management Framework and is part of Global Policy and Governance (GPG) within Block Compliance.  With a focus on Block’s Compliance Risk Management Framework, the CGR team has responsibility for the following functions: Policy Governance, Training, Compliance Risk Management including Advisory, Issues Management and Reporting.  As part of Block’s overarching Compliance Risk Framework the team manages Block’s GRC tooling, systems and procedures.

As a Compliance Governance Program Manager within the CGR team you will be responsible for Block’s Issues Management Program.  In particular, and as a component of Block’s Compliance Risk Management Framework, you will develop and maintain this Program across Block, supporting the timely identification, assessment, management and reporting of issues, uplift efforts and remediation activity.  The role will work closely with other members of the CGR team, and you will be given opportunities to learn and develop your experience in other areas of the CGR function.  You will also work with other Compliance teams to promote and support consistency and adoption of the Issues Management and broader Compliance Risk Management framework.

You will:

• Develop, oversee and maintain the Block Issues Management Program and processes. 
• Monitor, track and report the end to end management of issues identified across Block
• Work with legal teams in the research and assessment of relevant laws and regulations and work with GPG, Product Compliance Managers together with the Business, and Legal to provide regulatory guidance and interpretation
• Additionally, as a Compliance Risk Management expert, you will advise and communicate complex legal and regulatory concepts in an audience-appropriate manner
• Work with various stakeholders across Block, including Internal Audit, Legal, and other Compliance team members such as Product Compliance Managers and Regional Compliance Leads to coordinate, manage and support consistency with the Compliance Risk Management framework
• Conduct and implement ongoing enhancements to Block’s Compliance Programs

Qualifications

You have:

• Minimum three years of work experience in a project management-based role
• 5 or more years of experience in compliance risk management in a regulated financial services environment
• 3 or more years of people management experience
• Applied risk management concepts (e.g. COSO, three lines of defense)
• Understanding and working with data analytics teams to develop analytics based stories consumable to a broad range of audiences, including Board members
• Expertise in at least one of the following subject-matter areas: BSA/AML/sanctions, consumer lending, consumer protection, or payments
• Experience with international compliance requirements and programs
• Experience developing end to end compliance risk management programs
• Experience in coaching, motivating and developing teams
• A strong analytical approach to create substantiated solutions
• Clear written skills
• Adaptability in an agile and fast-paced environment
• Ability to collaborate with team members of all levels, and cross-functional partners
• A mindset to deliver results proactively, resourcefully, and methodically.

Even better:

• Relevant industry certifications (e.g. CAMS, CRCM, CFE)
• Domain expertise in data analytics and visualization platforms
• Implementation experience with GRC tools (e.g. RSA Archer, SAI Global, Protecht) in large complex organizations.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $152,100 - USD $185,900
Zone B: USD $141,500 - USD $172,900
Zone C: USD $133,800 - USD $163,600
Zone D: USD $121,700 - USD $148,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.