SOC Analyst

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

SOC Analyst

Leveraging our growing security product suite, a SOC Analyst contributes real world security insights to Fastly and our customers as we address Internet-scale threats.  Cloud security solutions enable our customers to benefit from extra visibility across the world and expertise from a central team. 

The Customer Security Operations Center (CSOC) team provides operational support for Fastly’s security products and services.  CSOC Analysts within this team focus on delivering outstanding security services to our customers.  The team works with the security, operations and customer organizations internally to respond to security threats faced on the Internet today.

As a 24 x 7 team, SOC analysts are expected to work either Tuesday through Saturday, Sunday through Thursday, or Monday through Friday shifts.

What You'll Do

You will be responsible for monitoring and analyzing customer activity, like identifying account-takeover, bot attacks and other malicious web traffic. The focus will be around attacks at the application layer. You will have the opportunity to work on some of the world’s most scalable distributed systems that handle around 10 million requests per second, as well as the world-class engineers who developed these systems.

CSOC analysts are responsible for the following duties:

• Provide an outstanding response to customer security issues
• Analyze web traffic and identify suspicious activity
• Write, contribute to, and review security reports
• Manage security configurations for our customers
• Contribute to the processes and policies that scale our organization as we grow
• Work Hours: As a 24 x 7 team, SOC analysts are expected to work either Tuesday through Saturday, Sunday through Thursday, or Monday through Friday shifts.

What We're Looking For

Basic Qualifications:

• Strong interest in infosec and application security
• Working knowledge of core internet technologies like DNS, HTTP & TLS
• Deep understanding of the OSI model and able to explain potential exploit methods at each layer
• Experience in any IT or security operations, technical support, or research role
• Scripting ability in any modern language
• Contribute to the processes and policies that scale our organization as we grow
• Assist with the maintenance of existing runbooks and the ability to identify when a new one should be created
• Ability to work and learn with limited supervision
• Experience troubleshooting WAF products
• Fluent spoken & written English required, adapting content for different audiences
• Interface with clients to address concerns or escalations; track and drive to closure any issues that impact the service and its value to clients
• Focused on delivering exceptional customer experiences

Preferred Qualifications:

• Analysis with log visualization tools (Grafana, Prometheus, Looker, Splunk, Elastic/ELK, or others)
• Experience working in a SOC or Incident Response Team
• Apache/NGINX/IIS or other web server platforms
• Application server technologies and frameworks
• Cloud ecosystem knowledge & experience (AWS, GCP or similar)
• Unix/Linux or Windows system administration

Salary

The estimated salary range for this position is [$min of lowest tier] to [$lower of mid of the highest tier or highest pay of internal employees in this role]. 

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

• We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. 

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

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