Associate General Counsel, Compliance & Litigation

Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services. 

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy -- a $1.5 Trillion opportunity by 2025 according o UBS.

Our mission: to power the world’s best companies to win in the Subscription Economy.

THE LEGAL TEAM 

Zuora Legal is a world class team of smart, empathetic people, who apply their tremendous legal expertise and business acumen in collaborative and agile ways.  We are  involved in every aspect of our business. We focus on Zuora’s most important legal issues, do the right thing, simplify complicated issues, and support, respect and enjoy each other. As trusted advisors, we support Zuora’s growth in an efficient, predictable and responsive manner while assessing and advising on legal risks to drive the best business decisions. Our approach is collaborative and solution-oriented and we  stay closely connected to our ZEOs to help navigate the evolving legal landscape. 

THE ROLE 

An expert, agile, practical, business-focused attorney and leader to provide advice and cross-functional support for Zuora Compliance priorities, with a focus on privacy and security and HR guidance, as well as management of litigation and investigations. 

Reporting to the Vice President, Deputy General Counsel, Compliance & Litigation, the Associate General Counsel will have wide-ranging responsibilities that include: (i) provide guidance, support, and expertise with developing Zuora’s global compliance framework and strategy; (ii) tackle challenging privacy-focused and privacy-by-design projects that support our Subscription Economy products and services; (iii) assist with managing company-wide litigation and investigations; (iv) work collaboratively across the Corporate, Commercial, and IP & Product legal teams to address legal compliance and litigation priorities, with a focus on identifying and mitigating legal risks; and (v) develop cross-functional and influential relationships by working with stakeholders, including Product and Engineering, Information Security, Information Technology, Human Resources, Training and Development, Sales, and the Finance and Internal Audit teams.

This role can be remote or in person (in areas where Zuora has an office (Redwood City, CA, Boston, MA, or Atlanta, GA) at the option of the successful candidate. There is some opportunity to travel, especially to develop  relationships with business partners and legal teammates. 

RESPONSIBILITIES: 

The successful attorney will: 

• Assess, develop, and advance Zuora’s global Compliance strategy, including ongoing identification, triage, and simplification of the most significant worldwide legal risks, including simplifying and refining security and breach-related policies and vetting global partners. 
• Drive the development of creative programs, training, and self-service content to effectively promote compliance. 
• Analyze new and current laws and regulations and advise on our privacy and security obligations to support our business, sales, compliance, marketing and product teams.
• Serve as the subject matter expert on privacy-related laws, including the GDPR and the CCPA; provide counseling and program support for global privacy and data protection compliance across the company; and assist in the continued improvement of Zuora’s global privacy program (e.g., policies, procedures, training programs, compliance programs, playbooks, etc.). 
• Develop and maintain an understanding of Zuora’s products, business, go-to-market strategy, and competition.
• Work closely with cross-functional teams, including senior management, on compliance, privacy, and security matters to support operations and new initiatives to foster awareness and ensure compliance with regulatory and contractual obligations across the company.
• Manage and support litigation and investigations, collaborate with Legal colleagues, including on privacy and security compliance and M&A diligence support. 
• Support Zuora’s human resources, sales, operations and compliance obligations, and Undertake other projects as required as part of a small legal team.
• Respectfully lead, motivate and manage in-house and outside counsel to efficiently execute legal and business strategy.

COMPETENCIES/PERSONAL TRAITS

• Ethical in all dealings. 
• Excellent judgment.
• Creative thinker who is proactive, a self-starter, and solution-oriented
• Energized by the challenges of serving a dynamic, high-growth company; comfortable with change and ambiguity; and able to build scalable processes from the ground up.
• Ability to influence and earn respect across functions and at all levels, including through:
• Legal expertise and concise communications; 
• Empathetically learning about the business goals, pressures and priorities of other teams and looking at things from their perspective;
• Maintaining a positive attitude and persistence to overcome challenges;
• Being a problem-solver, a constructive resolver of conflicts and someone who proposes business-oriented solutions to complex problems; and
• Driving and executing solutions with minimal guidance. 
• Strong engaging leader with the presence and ability to engage with leadership, manage effectively and inspire colleagues. 
• Highly collaborative person who works and communicates effectively and respectfully across all functions, cultures, and organizational levels. 
• Ability to quickly identify and resolve issues, including balancing legal and business risks and giving clear and concise legal guidance for resolution
• Agile and process-oriented; ability to simplify, iterate, automate and operationalize workflows.  
• Extensive working knowledge of applicable laws and regulations.
• Strong organizational skills, and able to effectively prioritize multiple complex concurrent issues in a fast paced matrixed environment. 

EDUCATION/EXPERIENCE

• Minimum of 7-10 years of relevant law firm and/or legal department experience.
• JD or equivalent from an accredited law school; licensed to practice law in at least one U.S. jurisdiction.
• Substantive knowledge of compliance and privacy-related laws and regulations.
• Demonstrated in-house experience advising and providing practical solutions to the management of privacy, security, HR and other compliance risks, as well as litigation and investigation experience.
• Experience with SaaS and data analytics are a plus.

BENEFITS*

• Competitive compensation, company equity, and retirement programs
• Medical, dental and vision insurance
• Paid holidays and “wellness” days and company wide winter break
• Generous, flexible time off 
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country 

About Zuora 

As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.

“ZEO” Culture

At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.