IT Security Engineer Apprentice

Company Description

We're a continually growing, innovative and multi-award-winning wholesaler and distributor of communications, cloud, billing and hardware products and services. 

We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top telcos, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.

As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners. 

We offer our partners a market-leading and comprehensive product portfolio, intuitive portals and platforms and a passionate team of industry experts.

We make a complex industry as simple as possible for our partners, enabling them with a commercial platform to sell the latest technologies and solutions to the resilient UK SMB market.

We have huge aspirations to challenge our industry and what we do, and we continuously dream big for the future. As a team of over 750 people, we're all immensely proud to work for a rapidly expanding company with an incredible culture that puts our team members and partners at the heart of everything we do.

Job Description

Department: IT
Salary: £18,525 p.a.
Location: Home based with travel to our Hull office
Hours: Full time apprentice, Monday – Friday with one allocated study day per week
Apprenticeship Course: Level 3 Information Communication Technician – Support Technician Pathway with The ITP 

Apprenticeship for over 18’s only

About the Team
We are a market leading, growing, and successful organisation, recruiting for a new IT Infrastructure Engineer Apprentice. As part of an engaging and vibrant team, your days will be varied, fast paced, with a buzz and passion for customer happiness.

About the Role
This role isn’t your typical ‘IT Security Engineer’ job, with a lot of elements that make up your day to day working pattern, giving rise to a breadth of skills you will be able to nurture and cultivate during your time with us. As part of being an Apprentice, we will give you exposure to a wide range of tasks and functions to ensure your day-to-day role is diverse and engaging. The first six months of the role will be working within the IT Support Team to gain experience and understanding of the IT functions of the business and the types of requests and queries that are common. Following a successful first six months, this role will move on to assisting the Security Team and focusing on the cybersecurity of our employees and the devices they use to do their jobs.

One day per week will be reserved for study and apprenticeship training. These days will be flexible depending on the needs of the business and the requirements for the training provider.

Whilst this role is hybrid, you may be expected to travel occasionally to office locations and to attend team days.

Role Responsibilities:

• Proactive management of the systems and tools that protect our employees and computers
• Email monitoring and responding to any security breaches or phishing attempts
• Device Security monitoring and responding to any identified risk.
• Password monitoring and resolving any issues with the use of insecure passwords
• User training and assisting employees in being more aware of cybersecurity issues and risks
• Work closely with the Network, Infrastructure and Support Teams in the department to ensure efficient, collaborative working in both project work and business as usual activities
• Continually look for ways in which to improve the systems and services that the department provides
• Work with knowledgebase and communications tools to ensure work instructions and processes are documented clearly and that all activities that may impact end users are communicated out effectively
• Participate in training and continuing development to meet both your professional and the business needs
• Participates in departmental, internal, and external meetings as required
• Participates in project and development work as required
• Ensure you stay informed as to any technological improvements and developments in infrastructure, share these with the team and build them into future plans
• Ensure industry standard best practise is adhered to wherever possible

Qualifications

Essential:

• Maths and English GCSE
• A keen interest in developing a career in IT
• Have Good attention to detail
• A passion for delivering quality and driving excellence
• Display an eagerness for change and continuous improvement
• Strong communication skills
• Ability to work as part of a team & collaboratively
• Flexible attitude and approach
• Willingness to work outside of normal hours to resolve high priority issues

Desirable:

• Good IT skills with familiarity of the Microsoft office suite including Teams
• Building, repairing, and upgrading computer systems
• Building, repairing, and upgrading servers
• Working in a data centre or working with infrastructure in rack

Additional Information

Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.

Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.

What’s in it for you? Why should you come and work for us?

Our benefits consist of; no dress code (you, do you), days off for special life events, work from anywhere concept with occasional travel for training or meetings. Work with and learn from experts in the telecoms industry, a wellbeing and engagement team, 'if you want a career with us then grab it' concept, recognition and team/industry events as well as a whole host of other benefits which can be found on our website www.digitalwholesalesolutions.com on our Careers page.

We are an equal opportunities employer, and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.

Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and the option to purchase more!
• Pension
• Employees Assistance Programme
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday

For more information on our privacy notice please refer to our Privacy and Cookies Policy by following this link - https://digitalwholesalesolutions.com/privacy-and-cookies-policy/