OSINT Analyst

About Zignal Labs
Zignal was founded in 2011 to help customers instantly see conversations and stories taking place across media. Originally conceived as a tool for political campaigns accustomed to media “war room,” Zignal now helps private and public sector organizations visualize and contextualize the global digital media environment to solve some of the world’s most challenging problems.
Trusted by top global news outlets such as The New York Times and The Wall Street Journal, Zignal is frequently called upon by academic institutions and the media to provide data-driven insight into some of the most important and nuanced emerging issues of societal concern - including the COVID pandemic, dis- and misinformation, consumer safety, political polarization, healthcare, digital security, and risk management.
Fully remote, with Silicon Valley roots and team members in over 20 states, Zignal serves customers around the world. Learn more at zignallabs.com.

Zignal is looking for an analytical, detail-oriented and experienced social media analyst to identify narratives, trends, and specific types of content.  We proactively monitor content and flag notable items, as well as calculate the impact and reach of these items, both for our customers and to train artificial intelligence and machine learning systems. You’ll be a valued member of the Zignal Customer Operations team and work cross functionally with our Product, Implementation, Sales, and CS teams to ensure the success of this strategic program. 
You’ll have the opportunity to work closely with our customers and partners, surfacing ad hoc insights, developing and delivering recurring update reports, and identifying other areas where Zignal could provide additional value. You will help cultivate and grow our internal expertise, execute service delivery for customers, and be entrusted to interface with customers as needed. 
You are methodological, energetic, detail-oriented and self-driven. You can find and communicate actionable insights, work effectively with multiple internal and external stakeholders, manage simultaneous workflows, and deliver outputs according to strict timelines. You also have experience and deep interest in tracking geopolitical issues and building Boolean queries to find precise results.  Excellent communication skills, strong analysis skills, creative problem solving, and adaptability are a must.

In this role you will:

• Proactively monitor media mentions related to our customer’s strategic prerogatives & emerging topics of interest to them within the Zignal Enterprise (ZEN) platform
• Maintain existing reporting schedules by monitoring, analyzing & reporting on traditional and social media
• Leverage discretion while alerting customers about breaking news & trending topics that affect their organization and strategic operations
• Support the Customer Operations team in the management of projects end-to-end, from gathering business requirements and structuring data, to translating these to technical requirements, and developing/implementing a solution according to clients’ project requirements and timelines 
• Work with both the Zignal and client team to prioritize, define and execute tasks required to meet key deadlines
• Optimize existing processes and support the internal client disinformation working group in the tactical execution of sub-tasks associated with success for the larger program and contribute analysis to briefings
• Update project tracker documents and report on progress in team meetings

Required Skills and Qualities:

• BA or equivalent experience in Business, Communications, Computer Science, or a related discipline.  Military experience a strong plus.
• Minimum 1 year agency or in-house experience in research and/or quantitative analysis or media monitoring experience 
• Demonstration of an understanding of the social media detections function and extensive knowledge of gathering data from all available social media platforms:  Twitter, Tiktok, Telegram, WhatsApp, and Facebook
• Strong analysis skills, experience working with analytics platforms and advanced use of Excel and/or Tableau or equivalent
• Highly organized and detail-oriented, with excellent time management, prioritization and poise under pressure
• Outstanding communication skills, both written and verbal and the ability to define and distribute actionable recommendations
• Effectively multitask and switch between multiple projects at different stages of the life cycle
• Strong discretion when evaluating and disseminating information
• Results-oriented logical thinker, with a passion for solving customer challenges
• An agile and conscientious self-starter who thrives in a fast-paced environment

Why join Zignal Labs?- Competitive salary based on the work you do- Flexible time off – work with your manager to take the time you need- Excellent medical, dental, and vision coverage- Paid parental leave plan- Professional development and growth programs - A tight knit, collaborative, and transparent environment to help you succeed
Zignal Labs is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.