Manager, DevSecOps

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

Team:

Product Security is shifting-left and enabling ServiceNow engineers to build-in security throughout the SDLC.  The DevSecOps team builds, integrates, and scales security services to help ServiceNow simplify security activities for thousands of internal customers.

Role:

As a DevSecOps Manager, you’ll be responsible for supervising a team that develops and validates ServiceNow Applications and integrations for our internal security service offerings.  You’ll work closely with the scrum team and a Product Owner to set goals, coordinate/monitor/report on cross functional work, and deliver ServiceNow Applications that provide the best developer experience with SAST, DAST and SCA scans.  In addition, you’ll work with peer DevSecOps teams as well as Product Security groups such as Testing, Research, and Secure Software Development to understand opportunities for workflow automation using ServiceNow.

What you get to do in this role:

• Manage/Develop a team (6-8 engineers) of ServiceNow Developers with a passion for building the best developer experience for our security services
• Develop formal team processes, metrics, and drive adoption
• Set quarterly goals (OKRs) with the team
• Coordinate, monitor, and report on key results for the team
• Coach for growth and performance
• Identify, communicate, and recommend best practices for Now App Dev
• Partner with and lead technical discussions with the other engineering teams
• Collaborate with team on day-to-day activities, prioritize and drive to deadlines.
• Work closely with product management, design, support, development, and other security teams to deliver high-quality solutions
• Be comfortable and use critical thinking to solve ambiguous problems

Qualifications

To be successful in this role, we need someone who has:

• 6+ years of experience leading a development team with emphasis on application development, quality processes, delivery, and support
• Experience operating internal security services at scale (SAST, DAST, SCA, etc.) in the cloud
• Strong verbal communication skills and demonstrated ability to partner with teams across the company to deliver high impact outcomes 
• Plans to ensure critical resources are lined up for organizational priorities and addresses risks and contingencies
• Strong written communication skills to deliver technical documentation and communicate technical concepts to both non-technical business users as well as technical stakeholders
• Provides useful real-time coaching and recommends development activities and stretch assignments to team
• Fosters an environment encourages and enables the team to build skills and develop their careers
• Provides direction, delegates, and removes obstacles to get work done
• Gathers and analyzes feedback from stakeholders to improve the developer experience
• Streamline agile processes to improve efficiency and consistency in application delivery
• Developer level proficiency in at least one of the following languages - Python, Java, or JavaScript

It would be nice if you had…

• Knowledge of software supply chain risk and mitigation
• Knowledge of network and system security hardening
• Offensive Security OSWE and/or OSCP certification(s)

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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