IT SOC Analyst

Paço de Arcos, Lisbon, Portugal

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Posted 5 days ago

Is innovation your cup of tea? Love the idea of working on international projects in a rewarding and dynamic environment? What are you waiting for? Embrace the future with us!

We are a global leader in language, content and digital solutions. For more than 30 years, we have been helping renowned organizations grow their brands internationally through innovative websites, efficient intranets, collaborative platforms and expertly translated content. We are proud to say we are well known across industries and geographies and have the privilege of working with some of the world’s largest companies.


About the role:

This position manages and monitors events from internal security devices, and authentication services associated with the organization’s security controls.

Candidates will possess strong technical analytical skills while providing accurate analysis of security-related problems. They have a well-rounded networking background and are responsible for performing extensive troubleshooting of customer issues in the fast-paced SOC.

This individual is incident focused and works to resolve incidents in a timely manner. These incidents may involve resolving firmware/software vulnerabilities, investigating and responding to security threats, and making change requests to apply security policy on company devices.


Responsibilities:

  • Provide technical support for an on call basis. Phased out schedule possible.
  • This involves handling events such as identifying user security issues, extensive troubleshooting, and coordinating resolution or restore using a variety of applications and testing tools. The events can include firmware/software failures as well as security breaches, threats, or network connectivity issues.
  • Regularly provide high-level proactive technical support, including security configurations, security policy modification recommendation, and diagnostics of remote network security issues.
  • Professionally and courteously answer inbound security-related calls/emails/tickets and provide users with the best possible customer service and experience, create tickets, fill out necessary checklist paperwork, generate trouble tickets for all work and informational requests, handle security-related user complaints, and escalate according to established procedures.
  • Produce job relevant documentation and ensure that it is kept up to date.
  • Ensure that the company is implementing best practice security policies that address business needs while protecting vital corporate assets.
  • Abide to company Standards/Policies and procedures, being able to participate in Audit’s and customer RFP’s providing required information.
  • The IT Security Analyst must be able to perform with minimal supervision of routine duties;
  • Candidate will be required to work closely with operations teams to develop processes and security standards for the organizations virtual and physical server environments. They must demonstrate ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;
  • Interpret instructions furnished in written, oral, diagram, or schedule formats; and be able to handle multiple tasks simultaneously.

Requirements

  • Associate Degree or equivalent experience. Special consideration given to relevant industry certifications typically.
  • 2 years related experience required in cybersecurity.

FUNCTIONAL AND TECHNICAL SKILLS:

  • Background in networking or security to include intrusion detection/prevention.
  • Excellent written, verbal communication and organizational skills.
  • Knowledge and experience with PCs, LAN topologies, routers, hubs, and terminal servers.
  • Knowledge of security applications such as IDS, Security Event Management and anomaly detection tools.
  • Knowledge of VPN technology.
  • Knowledge of trouble ticketing systems.
  • Ability to read and interpret network diagrams.
  • Ability to read and understand packet captures.
  • Basic understanding of the OSI model.
  • Strong interpersonal and user service skills.
  • Knowledge of Unix and Windows operating Systems.
  • Experience with processes in functional areas (i.e., trouble management, fault management, and incident management).
  • Understanding of network management concepts and software, including SNMP.
  • Understanding of SIEM solutions and Vulnerability Management Solutions.
  • Ability to produce Technical documentation.
  • Very good knowledge of English.

Benefits


  • Permanent contract
  • Health insurance
  • Meal allowance
  • Transportations allowance
  • Seniority days
  • Flexible schedule and work from home possibilities
  • Annual bonus


ABOUT AMPLEXOR

Is innovation your cup of tea? Love the idea of working on international projects in a rewarding and dynamic environment? What are you waiting for? Embrace the future with us!

We are a global leader in language, content and digital solutions. For more than 30 years, we have been helping renowned organizations grow their brands internationally through innovative websites, efficient intranets, collaborative platforms and expertly translated content. We are proud to say we are well known across industries and geographies and have the privilege of working with some of the world’s largest companies.


PLEASE SEND YOUR CV IN ENGLISH

Job tags: IDS SIEM Unix Vulnerabilities Vulnerability management Windows
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