Compliance Specialist (OVERNIGHT WEEKEND SHIFT)

Remote, US

Constant Contact

With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. Start your FREE trial today!

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At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

**PLEASE NOTE** The shift for this role is a 4x10 overnight weekend shifts. Friday-Monday 9pm-7am EST 

Successful Compliance Specialists at Constant Contact have a passion for, and derive great satisfaction from helping our customers and Support staff optimize the delivery of our customer’s email marketing communications. The Compliance team identifies opportunities to help our customers improve their delivery, reduce complaints, manage bounced email messages and optimize email open rates. The Compliance Specialist researches and identifies the coaching opportunities for these customers, schedules the account for review by the Account Review team and ensures a successful outcome through comprehensive noting of the account. The Compliance Specialist also supports the Tier 1 staff and Account Review internal chat during List Review, Delivery and Account Review calls. Proactive monitoring and scam mitigation is also required and important to get ahead of abuse that threaten Constant Contact’s sending reputation. 

What you'll do:

  • Use existing Compliance tools to identify and research potential problematic accounts.
  • Support client list and account reviews to ensure customer compliance with our strict anti-spam and permission-only policies by working closely with the
  • Tier 1, Tier 2 and Account Review teams
  •  Monitor and act upon spam and other types of complaints resulting from customer email campaigns.
  • Manage customer expectations regarding complaints, account security issues and other terms of service issues, sometimes communicating directly with them and deciding upon best course of action
  •  Support the T1 staff through internal chat and training initiatives
  •  Support deliverability requests and troubleshooting, and escalate as needed to Compliance Deliverability Specialists for further research
  • Monitor and act upon scam alerts and cases that proactively look for malicious behaviors as they happen
  • Review suspicious content using Machine Learning algorithms and help train the model to reduce false positives
  • Work cross functionally with Website Builder Compliance, Tier 3, EIG Security, EIG Privacy to field requests and inquiries about ToS violations
  • Vet and review new provisioned accounts under growth partnerships such as Website Builder and CreativeMail to ensure we’re onboarding compliant accounts
  • Work cross functionally with Website Builder Compliance, Tier 3, Security, Privacy to field requests and inquiries about ToS violations

Who you are:

  • Must be able to work overnights weekends
  • Must have 2-4 years of customer service/support experience
  • Proven research, investigation, and decision making skills
  • Proven organizational/time management/multi-tasking skills
  • Excellent written and verbal communication skills
  • Spam and/or fraud investigation background
  • In depth knowledge of email infrastructure, anti-spam tools, ISPs, and email delivery
  • Self directed and self motivated
  • Strong sense of accountability and ownership
  • Strong and reliable decision making skills
  • Strong work ethic and results driven
  • Strong technical skills

 

**PLEASE NOTE** The shift for this role is a 4x10 overnight weekend shifts. Friday-Monday 9pm-7am EST 

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Employees$15.87—$19.71 USD

Why You’ll Love Us:

  • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
  • Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
  • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

 

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

Tags: Compliance Machine Learning Monitoring Privacy

Perks/benefits: Career development Competitive pay Flex vacation Health care

Regions: Remote/Anywhere North America
Country: United States
Job stats:  688  498  0
Category: Compliance Jobs

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