Federal Cyber Architect, Cortex Xpanse

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career 

The Federal Engagement and Embedded Architecture team is responsible for the successful implementation, execution, and relationship management of all National Security Division engagements with Xpanse. This team sits between Sales and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features.

Federal Cyber Architects are crucial to ensuring the success of our engagements with NSD clients, thus enabling Xpanse to build a new cybersecurity product category. This role will identify processes, product features, and deployment strategies that pave the way for Xpanse to scale quickly both within existing customers and to new customer bases. The Federal Cyber Architect will work with senior team members and executives across Xpanse to continually improve product performance and impact, effect customer retention, and facilitate rapid feedback loops between product, marketing, and our users.

What is Xpanse?

Your Impact

• Onboarding
  • Training users on the technical functions of the Xpanse platform
  • Leadership briefings at customer sites to ensure understanding of Xpanse’s capabilities and engagement progress
  • Defining the global Internet sensing vision for our customers, in part by assisting them with the operationalizing of Xpanse platform -This often requires assisting them with workflow development, implementation of the product into existing toolkits, and understanding their most pressing technical challenges
• Account Management
  • User engagement and adoption - understanding the unique bureaucratic environments in which the user operates
  • Customer training with Xpanse products and services
  • Leadership briefings
  • Analytical support at customer request - guide customers through analytic workflows within the Xpanse platform, participating at all stages of customer investigations to drive wins - this requires mastering our product capabilities and providing ongoing QA support for the product
  • Technical troubleshooting (in collaboration with Engineering team)
  • Serve as “customer advocate” with members of product management and engineering to improve the product 
  • Solicit and document customer feedback using qualitative and quantitative methods - Write and disseminate detailed engagement progress reports to relevant team members across Xpanse
• Renewals and Expansion
  • Manage clients and procurement to facilitate contract renewals and customer expansions on products and services

Qualifications

Your Experience 

• Ideally 5+ years experience in technical client delivery & engagement and/or technical intelligence analysis
• Knowledge of government/military organizations and functions - e.g., understanding organizational structures, hierarchy and how to apply software product use cases to target stakeholders
• Ability to systematically analyze challenges towards clearly articulated  end goals, like optimizing product adoption
• Strong oral communication, including presentation skills, and poise
• Demonstrated aptitude to learn new technical content
• Advanced understanding of and experience supporting operational cyber exercises and missions (plus, not a requirement)
• Collaborative attitude
• Clearance - Top Secret with CI poly and SCI eligibility 
• Work Location Expectations - 80% client facilities, 20% remote (home/office)

Additional Information

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $142,800/yr to $231,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.