Consultant ServiceNow

Company Description

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity.

By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.

With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.

Job Description

Your main scope of work is:

• Work on international projects such service portals, service desks, monitoring solutions, etc.
• Communication with our clients and their consulting/support within end to end solution
• Design, implement and integrate solutions e.g. ServiceNow for various areas such as ITSM, HR, Security, ITOM, CSM
• Use platforms best practises for configuration and customisation 
• Experience to work in Agile methodology – developing stories, attending stand-ups, etc.
• Set and optimize IT processes based on ITIL standards (release / incident / problem / change management)
• Create a technical documentation as well as support of internal projects and teams

Qualifications

• ServiceNow development experience or IT consulting experience with similar platform
• Experience with ITSM, PPM, HR  solutions such as BMC HP/Microfocus, IBM, etc. is an advantage
• Knowledge of scripting or programming language preferably JavaScript
• Previous participation in integrations is an advantage
• Outstanding communication and presentation skills is a must
• Analytical thinking, troubleshooting abilities and stakeholder engagement
• IT education or considerable years of professional working experience
• Advanced English, German or French is an advantage

Additional Information

We offer you:

• Transparent career path including mentoring
• Great location in the city center
• 5 weeks of vacation and up to 4 sick days per year
• Flexible working hours and home office (hybrid model)
• Training and certifications in current and high-in-demand technologies and methodologies
• Unlimited contract
• Meal vouchers or meal voucher tariff
• Multisport card
• Language courses during working hours
• Phone tariff for employees and their family members
• Employee Referral Program
• Sabbatical leave
• Team buildings and other company events for employees
• Delicious breakfast and snacks