Cyber Security Help Desk Associate

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology. 

Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

Our Cyber Security Help Desk Associate is responsible for providing first line “Global” support for PC and Mac related problems by answering questions or resolving computer related issues in person, via telephone or from a remote location; providing assistance concerning the use of end user computer hardware and software; configuring and installing new hardware and software and reviewing, monitoring and upgrading existing systems.  In addition, you will respond to security incidents by aiding the Information Security Team with end user related needs.

In this role, you will: 

• Field incoming calls from global employees regarding password support
• Document and report on status of pending inquiries regarding system access issues
• Provide support of Renaissance employee’s systems and applications via phone calls and emails
• Maintain the Anti-virus Solution system by monitoring installations and removing decommissioned computers
• Respond to Info-sec alerts and incidents by assisting the Information Security team to track down and contain suspect devices
• Proactively monitor end user systems for unapproved and malicious software and report the findings to the Info Sec Team
• Work with end users to remove unlicensed software
• Provide auditing and tracking services in Service Desk
• Documentation for end users and Computer Tech support
• Working within an “On Call” rotation with other Help Desk Associates
• Various duties as assigned

Qualifications

For this role, you must have: 

• Associates Degree in Computer Science or related discipline preferred 
• 1-2 years of related experience Desktop Support role preferred 
• CompTIA Security+; Certified Ethical Hacker (CEH)
• Knowledge of computer programs including current Microsoft Operating Systems, Microsoft Office products, Helpdesk ticketing software is a plus; IOS and Android. 
• Good written and verbal communications skills 
• Documentation skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits:

• World Class Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 13 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented groups, individuals with disabilities, and protected veterans, may only apply to roles if they meet 100% of the qualifications.  At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need into the future. We hope you're open to learning new skills to grow with us. Make our team, your team! Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

At Renaissance our mission is: “To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.” Inherent in that guiding principle is dedication to serving all identities by recognizing the importance of Diversity, Equity, and Inclusion (DEI) in our organization, our work and our products. Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.