Senior Director, Information Security Service Delivery

New York, NY

Full Time
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Posted 1 month ago

Planned Parenthood Federation of America (PPFA) is the national umbrella organization for the nation’s leading network of women’s health care providers, educators, and advocates, serving women, men, teens and families. Planned Parenthood Action Fund (PPAF) is the advocacy and political arm of PPFA. For over 100 years, Planned Parenthood has done more than any other organization in the United States to improve women’s health and safety, prevent unintended pregnancies, and advance the right and ability of individuals and families to make informed and responsible health care decisions.  
Planned Parenthood Federation of America (PPFA) seeks a dynamic and effective Senior Director, Security Architect. This job reports directly to the CISO in the Information Security division of PPFA. The Office of Information Security provides the strategy and implementation of the information security program that safeguards the data entrusted to Planned Parenthood by its patients, supporters, donors and staff.


  • The Senior Director, Security Service Delivery is a senior-level leader in the Information Security team that is expected to have a thorough understanding of Information Security and supporting cyber security capabilities /technologies combined with proven ability of successful enterprise-wide deployment leadership, striving for flawless delivery of key programs. Stays current with industry trends, methodologies and program management best practices. This requires knowing the business, across the federation and is responsible for leading shared services for the affiliates to mature the basic security layer.


  • Accountable to support the delivery and deployment methodologies in support of the basic security level capabilities across the federation. Define and follow repeatable processes that scale. Deliver with a high level of client satisfaction for all programs. Define and deliver a shared services road map and prioritized capabilities based on our technical direction around cyber security. Is a strong leader who is able to scale an organization while managing a high performing team.

  • Information Security Leadership
  • Develop shared services capabilities and affiliate services in partnership with senior leaders to drive cyber security assurance levels across the federation.
  • Member of Technology Advisory Committee to gain ongoing input and insights on affiliate new services and existing services
  • Lead a diverse, distributed program delivery teams in support of the federation, with strong meeting management, relationship building and negotiating skills; able to gain trust of diverse stakeholders.
  • Exceptional consulting skill set with ability to provide appropriate direction to other groups and executives on service deployment matters.
  • Adapt, re-prioritize project work, and help drive the team’s focus as priorities shift or requirements change.
  • Right balance of being collaborative, open, and approachable while still being firm in facilitating progress and compromise.

  • Service Delivery Excellence
  • Stay current with program and deployment best practices and principles to enable consistent delivery and enable alignment with long-term direction.
  • Stay up to date on new tools & techniques in the information security space.
  • Work directly with security architecture and operations subject matter experts to enable successful project deployments applying the recommended security tools, technologies and techniques.
  • Ensure quality and timely delivery according to plans and KPIs
  • Ensure seamless transition from Service Delivery process to Operational Business as Usual processes in partnership with Security Operations.

  • Relationship Management
  • Key leadership point of contact for affiliate escalations, service client satisfaction and prioritization of pipeline.
  • Ensure enterprise processes are in place to support affiliate services for continuous improvement.
  • Present and discuss business processes, needs linked to technology deployments.
  • Develop and maintain collaborative working relationships with varying constituencies and teams.

  • Program Management
  • Sought after as a subject matter expert / leader for on-time, on-scope, on-budget delivery of business priorities and shared services.
  • Creates a metric driven culture for delivery excellence
  • Facilitate communication with cross-functional groups needed for technical delivery support.
  • Financial planning and program prioritization for affiliate services.

  • Vendor Management
  • Able to manage in-house and vendor teams as part of project/program delivery
  • Hold vendor accountable through detailed Statement of Work and clear roles/responsibilities
  • Foster development best practices within the team.
  • Identify and drive process improvements for Vendor Management as part of Service Delivery touchpoints.


  • The leadership position engages with senior level staff both within PPFA and Affiliates. They will also be leading and mentoring direct and indirect reports.

Knowledge, Skills and Abilities (KSAs)

  • Reports to CISO and serves on the CISO's staff as a key leader deploying services across the federation and with a focus on Relationship Management and Program/Project Management.

  • Experience
  • Bachelor’s degree and 5+ years of broad based information technology experience with strong focus on the information security domain. Expertise in the following areas: delivering complex technology capabilities, enterprise program management leadership with a proven track record of delivery success as measured by customer satisfaction. If no degree, 7+ years of experience as stated above .
  • Experience in a regulated industry a plus, specifically healthcare,

  • Skills
  • Solid service delivery experience in a cross-functional environment is required.
  • Practical IT experience with modern information security technologies and vendor solutions to include but not limited to strong authentication, network security, endpoint security, cloud/SaaS/PaaS security, security information and event management, SSDLC, mobile security, privacy, and regulatory compliance.

  • Abilities
  • Proven trusted advisor in shared services operating model
  • Experience leading, coordinating vendor solution delivery and partnering effectively with vendors to meet affiliate and PPFA business needs.
  • Certifications
  • Experience with information security frameworks: NIST, ISO 27001
  • Experience with HIPAA, PCI-DSS and HiTRUST a plus
  • At least one industry certification a plus


  • As needed
Starting Salary: 190k
Final offers for this job will be based on capabilities and will be made within the parameters of the PPFA compensation program. Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.   
We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
PPFA participates in the E-Verify program and is an Equal Opportunity Employer
Job tags: Architecture HITRUST ISO 27001 Mobile security Network security NIST PaaS PCI SaaS Strategy Vendor management
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