Information Security Governance Specialist


Applications have closed
Talkdesk logo

Posted 7 months ago

Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win and within five years has become one of the fastest growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled 100,000,000+ customer interactions using our platform. With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,400+ customers from Peloton, IBM, Wounded Warriors Project, and MongoDB, Talkdesk is disrupting a $40+ billion stagnant market.

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

Reporting and working very closely to the Head of Security, you will be responsible for several high importance security (and cyber security) initiatives in the company. You will be involved with potential customers (and we have some very well known ones ;) ) understanding their security requirements.

At the same time, Talkdesk is growing and expanding and offers constant challenges. Therefore, anyone joining our Information Security team will easily be involved in additional projects and initiatives, growing with new challenges!


  • Maintenance and development of Information Security Policies (from high-level to more technical ones)
  • Engage with customers as part of their security assessments of Talkdesk
  • Perform threat assessment on internal requests
  • Manage PCI-DSS certification
  • Support teams with doubts regarding policies, procedures and standards
  • Perform vendors security Assessment
  • Users reconciliations
  • Develop and support specific metrics/KPIs
  • Work closely with Head of Security for new initiatives


  • Knowledge of Security Frameworks (with special focus on NIST)
  • Risk based mindset
  • Good analytical skills
  • Solution focused and critical thinking
  • Adaptability to changing environments
  • Autonomous and proactive


The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Job tags: NIST PCI SaaS Security assessments
Job region(s): Europe
Job stats:  15  1  0