Senior Professional Services Consultant (1504)

About CloudBees

CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.

CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit www.cloudbees.com and follow us on Twitter, LinkedIn, and Facebook.

Why this role

Professional Services Consultants architect, design and implement DevSecOps solutions for a wide range of clients. They work directly with clients, onsite and remote, and are as comfortable in front of a whiteboard explaining concepts to a client as they are implementing highly-automated and scripted solutions. They deliver technical direction to a wide variety of audiences, helping our clients unlock the full potential of their investment in CloudBees technology and collaborate across the CloudBees ecosystem to ensure the technical success of CloudBees clients. They understand how to integrate and make the most of DevSecOps practices. This includes leveraging best-of-breed open source and commercial tooling, state of the art, cloud native and legacy systems while creating a vision for improving their software delivery practices.

What You’ll Do

You will guide our clients on their journey to implement our software solutions by providing expert advice on their capabilities and ancillary technologies.

• Liaise with Clients
• Assess and make technical recommendations aligned to supporting clients’ desired outcomes
• Formulate and own the post-sales technical solutions on behalf of CloudBees to our clients’ DevSecOps ecosystems
• Consult with clients on DevSecOps architectural considerations
• Create proof-of-concepts to validate technical features for projects to a wide variety of audiences (C-suite to engineers)
• Contribute to and promote the account team’s adoption plan
• Advocate on behalf of clients with other internal teams with specific context which helps contribute to the technical direction of CloudBees’ products/features

Team collaboration

• Collaborate with other CloudBees functions and teams to achieve the best outcome for CloudBees and our clients
• Work closely with the CloudBees partner ecosystem to develop their knowledge and expertise

Develop Knowledge

• Consistently perform self-development related to CloudBees product suite in order to establish foundational knowledge to act as a trusted advisor
• Continuously stay current with industry trends in order to promote best practice and best value for our clients.

Team collaboration

• Collaborate with other CloudBees functions and teams to achieve the best outcome for CloudBees and our clients.
• Work closely with the CloudBees partner ecosystem to develop their knowledge and expertise

What The Role Requires

• Ability to interface with clients
• Comfortable being in front of a whiteboard explaining concepts to a client
• Infrastructure, operations and basic networking principles
• Cloud Platform Providers (AWS, GCP, Azure)
• Scripting (Python, Bash, Groovy, Pearl...)
• DevSecOps tools 
• Docker
• Traditional software deployment methods

Nice to have:

• Development background
• Certifications (AWS, GCP, Azure, CKA)
• Prior consulting or client facing experience
• Infrastructure Security background
• Industry experience in DevSecOps, software release tools and application monitoring
• Understanding of networking principles
• Experience deploying software in the enterprise
• Hands-on experience with Docker, Kubernetes and Helm
• Experience with traditional software deployment methods

Currently, most of our work is from home, however must be able to travel to London regularly, and potentially with Europe or USA.

At CloudBees, we truly believe that the more diverse we are, the better we serve our customers.  A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.  Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.