Support Consultant

Dudley, UK

Applications have closed

WorkWave

Save time & money on back-office, routing, and field operations with WorkWave's business management software. Get more time back for you & your team!

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WorkWave is looking for a Support consultant with a strong technical background and real world experience to join our team.  The team delivers a consistently high quality support service providing support directly to our clients when they experience technical issues with our software.  You will have the opportunity to develop your technical skills while making a positive contribution to the performance of the team. 
TEAM Software by WorkWave is an expanding global business with offices in the UK, Omaha-Nebraska, Louisville, California and Melbourne, Australia.   TEAM develops financial, operations and workforce management solutions for contractors with distributed workforces of any size, with a focus on the facilities management, building service and security industries. TEAM’s efficiency-enhancing technology transforms business management and drives profitability. The company's industry-specific solutions range from a complete enterprise software ecosystem to a right-sized workforce management toolset that connect key components of customers’ businesses.

WHAT YOU’LL NEED:

  • Have experience of working in a pressured customer service application support environment
  • Have a good level of SQL knowledge in order to query complex databases 
  • Have knowledge of web based application infrastructure 
  • Be able to demonstrate logical thinking and problem solving techniques
  • Be highly motivated and self-driven
  • Be able to prioritise workload
  • Have the ability and willingness to learn 
  • Be prepared to be part of the out of hours rota
  • An understanding of ITIL would be an advantage
WE HAVE GREAT BENEFITS:You will be working on a hybrid basis with access to a modern office with great facilities for work and rest.  You will also be able to take advantage of a vast range of benefits and perks including:●25 days holiday plus bank holidays●Group Pension Scheme●Contractual Sick Pay●Income Protection, Criticial Illness and Death in Service Insurances●Additional Flexible Time Off scheme●Perkbox – access to a discount platform (retail, restaurants, DIY, technology, gyms etc etc)●Discounted Healthcare Scheme●Cycle to Work scheme●Technology benefit (a scheme giving you the ability to purchase tech through Currys/PC World and pay back through salary)●Employee Assistance Programme●Health & Wellbeing Programme●Free hot drinks, fruit and breakfast in the office●Flexible working policy
A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home.  WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.  • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.  • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year  JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz !• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)   We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

Tags: ITIL SaaS SQL

Perks/benefits: Career development Flex hours Flex vacation Health care Home office stipend Startup environment

Region: Europe
Country: United Kingdom
Job stats:  5  0  0
Category: Consulting Jobs

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