(Turkey) Technical Support Consultant (networking)

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe Excited? Let’s see what it takes.

What You Will Do:

• Resolving from basic to complex support issues for customers received on a live chat/emails;
• Perform over the online chat a live data gathering process to ensure the required technical info is collected for even more complex tickets;
• Ensuring customers' satisfaction with any interaction;
• Becoming a product expert and providing documentation updates to our knowledge base;
• Communicating with different teams within the company.

Requirements:

• Fluent English;
• Experience in Technical/Customer Support;
• Strong troubleshooting skills;
• Basic technical knowledge with one or more of the following domains: HTTPS, Proxy, HTML, database;
• Basic understanding of cybersecurity, working experience with ISP;
• Analytical & Research Skills;
• Customer oriented and responsible attitude.

Will be a great plus:

• Experience with Zendesk or similar CRM system;
• Experience with engineers;
• Technical background.

Benefits:

• Fixed business hours or flexible schedule;
• Competitive monthly rate in USD;
• Full Remote;
• Financial and professional growth;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Good bonuses for referring friends (referral program).

Who are we?

SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.