(South Africa) Technical Support Consultant

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.

Join our team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Excited? Let's see what it takes.

What you will do:

• Always be up-to-date with the cutting-edge technology;
• Apply the latest and greatest customer happiness practices;
• Provide omnichannel support (via phone, email, chat, social media);
• Communicate with developers and other departments of various IT-companies;
• Become a product expert and constantly grow;
• Communicating with different teams within the company.

Requirements:

• Fluent English;
• Experience in Technical/Customer Support;
• Strong troubleshooting skills;
• Basic technical knowledge with one or more of the following domains: HTTPS, Proxy, HTML, database;
• Basic understanding of cybersecurity, working experience with ISP;
• Analytical & Research Skills;
• Customer oriented and responsible attitude.

Will be a great plus:

• Experience with Zendesk or similar CRM system;
• Experience with engineers;
• Technical background.

What we are offering:

• Fixed schedule;
• A remote work opportunity;
• Competitive compensation;
• Financial and professional growth;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Good bonuses for referring friends (referral program).

Who are we?

SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.