Incident Response Analyst
London, United Kingdom
Utility Warehouse
Get all your home services, including gas, electricity, broadband, mobile and home insurance from one company, helping you save time and money.Company Description
Hybrid Working available
Hello, we're UW
We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.
How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.
We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.
About the role
We’re expanding our Quality and Compliance team and looking for someone to handle and investigate our compliance incidents. This would include different aspects of our business, such as Financial services; Insurance, Cashback Cards, Telecommunications, Sales and Energy.
In addition, this role would involve improving processes and assisting with other ad hoc compliance work. The individual appointed to this role would work closely with the Security team, the Privacy team and the Compliance team (within Legal and Compliance).
What you will do:
- Working alongside relevant teams such as Information Security, Privacy and Technology to identify the cause of the incident
- Applying UK data protection law to the circumstances to determine whether a personal data breach has / may have occurred (and working with the Privacy team to progress this)
- Liaising directly with the complainants (by email or phone)
- Working with internal stakeholders to develop solutions
- Ownership of incident response case management
- Handling fact finding, investigations, follow-up, tracking incidents from start to finish, timeline documentation
- Developing and innovating processes in line with regulatory requirements - working with our Legal & Compliance team
- Handle escalations from the customer service teams and providing advice on further actions
About you
- Ability to develop and build new processes, with previous knowledge of our various internal systems are an advantage.(Genesys, Looker, Bill, William, Fullstory, Zendesk, Google workspace and others)
- A quality and compliance background within security, technology, privacy and or legal would also be advantageous
- Experience with working in an incident response team, but not essential
- Analytical, problem solver, strategise tactics, ability to map root-cause analysis
What’s in it for you
Join a high growth FTSE 250 business and help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.
- Huge opportunities for exposure & development as we scale up
- A competitive salary
- 25 days holiday plus Bank Holidays
- Life Insurance up to 4 x your salary
- Discounted healthcare and medical cash plans including a free Virtual GP service
- Private pension scheme
- Share options and Save As You Earn Scheme
- A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, Virtual fitness classes and wellness tools
- Discounts on UW products & services
Apply here !
If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now.
Additional Information
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰
Tags: Compliance Incident response Privacy
Perks/benefits: Career development Competitive pay Equity Fitness / gym Health care Insurance Startup environment Wellness
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