Network Security Engineer III 2nd Shift

Job Profile Summary
This is a 2nd shift role, 3pm to 11pm.
The Network Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. The Network Security Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues. The role will also support many elements of the Rackspace Cloud product portfolio, including RackConnect. The Network Engineer will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary

• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
• Solves complex problems
• Works independently, receives minimal guidance
• May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives
• Acts as a resource for colleagues with less experience
• Level at which career may stabilize for many years or until retirement

Critical Competencies

• Systems Thinking: Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made
• Idea Creation: Designs completely new solutions, methods and products, where nothing existed prior

Key Responsibilities

• Other Incidental tasks related to the job, as necessary.
• Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling
• Create documentation for support and operations tasks regarding the above tools
• Mentor and train lower level Rackers
• Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively
• Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution
• Design, schedule and coordinate maintenances
• Engineer and implement customized security solutions
• Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
• Collaborate and share knowledge with other Engineers and Administrators on the support floor

Knowledge

• Advanced knowledge of:
• Infrastructure, Automation (Preferred), NexGen Firewalls (For example: Cisco Firepower, Palo Alto etc), IPSEC and SSL VPN technologies, Profile Management (For example: MPF, DOS Protection)
• Networking concepts and devices [All OSI Layers], Load balancers (For example: F5, Citrix), HTTP Protocol, Secure Socket Layer (SSL), DNS, Content switching policies
• Additional modules from different vendors (For example: GTM, APM, AFM)
• Understanding of network packet analysis via tools such as wireshark and TCP dump.
• Developing knowledge in Networking, Windows administration, or Linux administration
• Understanding of how traffic flows through an environment, both hosting-based and cloud-based environments
• Advanced understanding of:
• Dynamic Routing Protocols (for example: BGP, OSPF)
• Security concepts, principles, and technologies
• Public cloud platforms
• Understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
• Knowledgeable in the application of current and emerging network software and hardware technology and protocols
• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Skills

• Passionate about technology and has a desire to constantly expand technical knowledge
• Detail-oriented in documenting information and able to own customer issues through resolution
• Able to handle multiple tasks and prioritize work under pressure
• Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
• Excellent written and verbal communication skills (fluency in multiple languages is a plus)

Education Required

• Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field
• At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.

Certifications

• Required: CCNA/P
• Preferred: any combination of F5, Juniper, Palo Alto, Netscaler, or other relevant networking certifications

Experience Required

• 5 - 7 years of experience in Network Security engineering and administration

Physical Demands

• General office environment: no special physical demands required. May require long periods of sitting and viewing a computer monitor. Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations. Must be able to lift 50 lbs over-head.

Travel

• Occasional domestic/international travel, less than 50%

DisclaimerThe above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $81,600 –$105,800. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here
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About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.