Information Security Intern – Service Delivery Management and Onboardings

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 4.56 billion Euros turnover, over 800 laboratories across 50 countries and about 50,000 staff.

Job Description

Specific Assignments:

The main responsibilities of an Information Security Intern - Service Delivery Management and Onboardings

• Security Tools Onboarding – 80%
  • Partner with the (internal) customers to successfully configure and deploy one or more of the following tools or services:
    • Endpoint Protection
    • DNS protection
    • Secure web access
    • SIEM – Security Information and Event Management
  • General responsibilities for all the tools:
    • Guide the customer on how to best deploy the solution components, using standard operating procedures.
    • Support the customer to troubleshoot any technical issue that might appear during the onboarding of any of the tools, including OS (Linux/Windows) level, GPOs, policies etc.
    • Configure and prepare custom packages for each new customer, in order to facilitate the deployment of the tools.
    • Define and implement custom polices, tailored to the need of each customer.
    • Act as a SPOC (Single Point of Contact) and SME (Subject Matter Expert) for the customer for each of the services that is onboarded.
  • Engage external tools/service providers to troubleshoot complex issue
•  Service delivery management activities – 20%
• • Run the Security Services process for the onboarding program for Zones and non-integrated ELEs, including but not limited to set deployment expectations, build project timeline, Security resources management, stream communication across different stakeholders, monitor and report progress, and propose roadblock’s removal strategies
  • Ensure the delivered services are fit for purpose, carrying out relevant reviews/propose modifications as necessary.
  • Cooperate with internal Security teams and other Security actors to further develop Security Operations.
  • Ensure that all Security documentation for Internal/External service consumers are available and updated.
  • Provide a clear and regular update to service consumers on action items, including proposed actions and dates to closure.

Other Assignments:

• Build and maintain client relationships both internally and externally.
• Support the Security Group & Security Delivery Senior Manager in day-to-day activities.

Qualifications

Minimum Operational experience in a Security oriented IT role (cybersecurity, IT Operations etc.)

Required

• Solid experience in deploying at least one of the following tools or services: SIEM, Antivirus solutions, DNS, and web filtering/proxy
• Good practical experience in debugging Linux/Windows based operating systems
• Solid understanding of
  • security threats and attack vectors
  • log management
  • the workings of networking technologies and firewalls, proxies etc.
• Ability to understand complex infrastructures

Appreciated

• Experience in security Incident detection and management.
• Knowledge of the MITRE ATT&CK / D3FEND framework.
• Knowledge in Service Delivery Management or Project Management
• ISO27000- series knowledge

Personal profile

• Very good communication skills (concise writing and orally convincing).
• Very good interpersonal relation skills at all levels of the organization.
• Ability to translate technical requirements to non-technical people.
• Ability to work in a complex international environment.
• Eager to learn and continuously develop personal and technical capabilities.

Education required:

• M.Sc. or comparable education in Information Technology or Information Security.
• Languages: fluent English.

Additional Information

We can offer very attractive, multicultural and friendly work environment in fast-growing international company (more than 50 000 employees now), possibility to grow and make the next step in your professional career and self-development, long-term relationship and competitive salary package, medical and life insurance, possibility of remote working and flexible working hours.