AWS SOC Data Center Services Support Engineer, Amazon Security Operations Center (SOC)

Job summary
As an AWS SOC Data Center Services Support Engineer in the AWS Security Operations Center (SOC), you will provide the last layer of security configuration support needed to enable seamless AWS operations and business growth. Every task you complete directly enables new business, raises the physical security bar, or drives security innovations in AWS Data Centers.

With a security mindset and technical eye, you will provide an unparalleled user experience through security technology. You bring a strong sense of ownership, passion to provide a great customer experience and excellent troubleshooting skills in high-pressure situations.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Our team values work-life harmony. Availability during the AWS SOC’s 24/7/365 operation is imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life— both in and outside of work.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Key job responsibilities
What you’ll do (a day in the life)

• Answer incoming calls and chats for services from our data center partners
• Configure logical security constructs including user accounts, access levels, and permissions groups
• Utilize sound judgement to assess anomalies encountered during standard procedures and escalate accordingly
• Work as a catalyst to bring together diverse teams to address findings or issues prior to business leader takeover
• Produce reports, white papers, narratives, and data visualizations and present to AWS leadership
• Work closely with other internal Amazon teams to resolve issues related to AWS’ physical security posture
• Communicate quickly and effectively, both written and verbally, while executing technical tasks or functions
• Identify and implement solutions to continuously improve existing processes
• Multitask in a fast-paced environment with unlimited growth potential
• Working knowledge of operating systems, office suites, run-books, and spreadsheets
• Ability to rapidly learn and utilize new technologies, tools, and systems

Basic Qualifications

• 3+ years of experience working in fast paced environments, and ability manage workload even during times of stress or escalated activity.
• 3+ years of experience supporting an operations center, enterprise systems, or customer facing IT role
• Ability to work weekends, and holidays as well as participate in an on-call rotation

Preferred Qualifications

• 3+ years of experience demonstrating multitasking skills including the ability to answer multiple calls and prioritize emails, instant messaging and ticket related communications.
• 3+ years of experience working in fast paced environments with the ability to manage workloads when handling high severity incident responses.
• Experience with configuring and modifying access control systems (ex: Lenel, Multi-Max, C-Cure, Honeywell, etc.)
• Extensive knowledge of security technology, risk assessment methodologies, policies, and processes.
• Ability to independently collect, research, and analyze threat related information from a variety of sources to identify and evaluate risks, patterns and trends.
• Experience using automation to solve problems and reduce repetitive tasks.
• Experience engaging in project management, tracking timelines, and participating in planning and executing tasks within project milestones.