Junior Security Engineer, Blue Team

Who are we and why should you join us?

• We help people change their lives. BetterHelp is the world’s largest therapy service. We set out on a mission to provide everyone with easy, affordable, and private access to professional counseling: anytime, anywhere. To date, our network of over 15,000 licensed, accredited, and board-certified therapists have assisted more than 1,000,000 people. Every month, our secure website and mobile app facilitate over 5,000,000 messages, chats, voice calls, and video sessions that help people face life’s challenges.
• We’re taking mental healthcare to the next level. We combine clinical care, cutting-edge technology and data-driven product development to constantly learn, iterate, and improve. We are relentless in our pursuit of better, always questioning the status quo and discovering new ways to get things done and serve our members.
• We are a community that grows together - both professionally and personally. Even with our exponential growth, our team is kept agile and nimble, allowing you to have a huge impact and carve your own path from day one. We invest in our team’s well-being and professional development because we know that business and individual growth go hand-in-hand. You will move fast, remain flexible, and be challenged every day. Join us!

What are we looking for?

We are currently seeking a teammate who is skilled at end user support and willing to learn security fundamentals. The position will be one of a frontline security engineer, the person who people go to as a “first point of contact” for security issues. We are looking for someone who is eager to learn about cybersecurity and passionate about mental health.

What will you do?

• Work with a nimble passionate security team in collaboration with IT and DevOps.
• Maintain Security Awareness Tooling and ensure that remedial training is allocated as necessary.
• Develop and maintain a working knowledge of Betterhelp’s security infrastructure
• Respond to/Escalate questions from employees regarding security issues/concerns
• Monitor/Triage security alerts from numerous sources.
• Be eager/willing to learn about a number of security related topics.
• Learn and Engage with Incident Response as necessary.
• Create and Track JIRA cards for projects and assignments.
• You will care and be involved in our product, mission, and success - way beyond checking off tasks.

What will you NOT do?

• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people allowed here!
• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We're fully backed and funded, all the way to success.
• You will NOT be confined to engineering and coding. Have a thought or idea about how we do our product, marketing, business development, operation or customer support? Speak up! Get involved, initiate, own.
• You will NOT chase the latest most sophisticated technology just because it's there. We love sexy technology but we love practical solutions that get the job done even more.
• You will NOT get yourself burned out. We work hard but we believe in maintaining sustainable work/life balance. Really.

Requirements

• 2+ years of IT and/or helpdesk experience
• Experience with MacOS
• Excellent communication skills and a positive, helpful attitude
• Ability to work collaboratively in a quickly scaling environment

Bonus (Not required, but nice to have):

• Existing knowledge of security fundamentals

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. We also ask our employees to travel to our Mountain View, CA office every 6-8 weeks to collaborate in person in order to build better working relationships and experience our in-office culture. Travel expenses will be covered and reasonable accommodations will be made for those who cannot travel under unique circumstances.

Benefits

• Competitive salary & equity compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Ridiculous perks program
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• Building something that matters - loved by the people and admired by the press
• Any piece of hardware or software that will make you happy and productive
• Awesome people to work with
• Nothing to slow you down
• Helping people live a better life, every day

The base salary range for this position is $75,000 - $120,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2022. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.