CyberArk PAM Support Engineer
Dallas, Texas, United States - Remote
- Responsible for download and interface maintenance; and may lead development of system components using product specific tools to create reports and other objects.
- Performs complex system administration.
- Experience in Privileged Access Management (PAM)
- Support experience with CyberArk EPV (Enterprise Password Vault), Password Vault Web Access, Central Password Manager and Privileged Session Management.
- Experience in troubleshooting/support of CyberArk Vault, Password Vault Web Access (PVWA), Central Password Manager (CPM) and Privileged Session Manager (PSM)
- Good understanding of AIM in push/pull models leveraging Usages and also through REST API's to fetch the passwords into the configuration and applications.
- Monitors and validates tasks are executed based on business requirements and are in compliance with bank policy.
- Receives business requests and performs preliminary analysis to determine if desktop, application or network connection issues need escalation of the Service Desk.
- Partners with IT, vendors and business system analysts in performing root cause analysis and recommendation of viable solutions. Serves as escalation point for department employees.
- Reviews and analyzes trends, proposes and implements changes to reduce problem incidents. Ensures accuracy of all incidents reported for management reporting.
- Notifies and keeps Business Units and Department management abreast of system issues affecting the business.
- Proactively looks to review, evaluated, and automate existing processes.
- Ensures system administration documentation is up to date for all systems.
- PowerShell scripting - knowledge of safe creation using Powershell, performing bulk uploads.
- Ability to troubleshoot complex issues and understand tuning and available configuration settings
- Strong knowledge on incident/problem management processes
- Experience with Agile / Scrum IT methodology is a plus
- General banking knowledge is a plus
- Strong problem solving and critical thinking skills.
- Excellent verbal and written communication skills.
- 5+ years of relevant experience
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