CyberArk PAM Support Engineer

JOB DESCRIPTION

• Responsible for download and interface maintenance; and may lead development of system components using product specific tools to create reports and other objects.
• Performs complex system administration.
• Experience in Privileged Access Management (PAM)
• Support experience with CyberArk EPV (Enterprise Password Vault), Password Vault Web Access, Central Password Manager and Privileged Session Management.
• Experience in troubleshooting/support of CyberArk Vault, Password Vault Web Access (PVWA), Central Password Manager (CPM) and Privileged Session Manager (PSM)
• Good understanding of AIM in push/pull models leveraging Usages and also through REST API's to fetch the passwords into the configuration and applications.
• Monitors and validates tasks are executed based on business requirements and are in compliance with bank policy.
• Receives business requests and performs preliminary analysis to determine if desktop, application or network connection issues need escalation of the Service Desk.
• Partners with IT, vendors and business system analysts in performing root cause analysis and recommendation of viable solutions. Serves as escalation point for department employees.
• Reviews and analyzes trends, proposes and implements changes to reduce problem incidents. Ensures accuracy of all incidents reported for management reporting.
• Notifies and keeps Business Units and Department management abreast of system issues affecting the business.
• Proactively looks to review, evaluated, and automate existing processes.
• Ensures system administration documentation is up to date for all systems.

Requirements

QUALIFICATIONS

• PowerShell scripting - knowledge of safe creation using Powershell, performing bulk uploads.
• Ability to troubleshoot complex issues and understand tuning and available configuration settings
• Strong knowledge on incident/problem management processes
• Experience with Agile / Scrum IT methodology is a plus
• General banking knowledge is a plus
• Strong problem solving and critical thinking skills.
• Excellent verbal and written communication skills.
• 5+ years of relevant experience

Benefits