ServiceNow Administrator - InfoSec

Austin, Texas, USA

Full Time
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Posted 1 month ago

Amazon's Information Security organization is the guardian of customer trust. We are responsible for securing products, services, networks, and operations across Amazon’s worldwide consumer business, leading hundreds of thousands of employees across the globe. Our team is responsible for securing Amazon's usage of third party cloud services. We are looking for a skilled and motivated ServiceNow Engineer to help us deliver security programs, tooling, and automation across Amazon's vast ecosystem. If you enjoy working in a rapidly changing environment and influencing the protection of our customers within a large global organization, this position will provide you with a challenging opportunity.

You will work with Security Engineers, Technical Program Managers, and Architects to deliver services and processes that support Amazon's secure usage of multiple 3P cloud services. The ServiceNow instance you support enables/tracks workflows specific to Vendor assessment workflows. You will understand team workflow needs and challenges, and help to enable ServiceNow automation and optimizations that address those needs. You will enable controls and mechanisms that improves and maintains the security posture of our ServiceNow instance.


Key tasks include:
· Develop systems integrations and process automation
· Load, manipulate and maintain data between ServiceNow and other systems
· Build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
· Configure and improve core and custom applications.
· Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
· Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
· Work directly with end users to resolve support issues within ServiceNow
· Coordinate application and platform upgrades
· General support, administration and maintenance of ServiceNow platform
· Monitor health, usage and overall compliance of ServiceNow and its applications
· Creating/documenting processes and best practices regarding ServiceNow configuration, and iterative refinement of those processes and best practices.
· Proactively identify and implement operational and technical ServiceNow improvements and enhancements that drive productivity and improve customer/partner experience.
· Focus on security, user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the ServiceNow system.

Basic Qualifications


· 5+ years ServiceNow experience in an enterprise environment
· Proven experience implementing and customizing complex integrations with ServiceNow
· Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
· Integration (interfacing) of enterprise software systems
· Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
· Experience with JavaScript, XML, HTML
· Familiar with LDAP, MS Active Directory, ADFS
· Bachelor of Science in Computer Science, a similar technical discipline or comparable experience
· Enabling information security as a core competency in Amazon's use of third party cloud services.
· Must be legally authorized to work in the United States without the need for employer sponsorship now, or at any time in the future
· Strong business analysis and functional understanding, including requirements gathering, creating/deploying solutions to end users.
· Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams. Ability to handle competing priorities in a fast paced, deadline driven environment.

Preferred Qualifications

· ServiceNow System Administrator
· ServiceNow Developer Certification
· On-Premise ServiceNow Administration
· Experience managing AWS infrastructure
· Experience in Process Automation, Security configuration, Data Model creation and Force.com Sites, Single Sign On.



Job tags: Active Directory Architecture Automation AWS JavaScript