SOC Analyst

11:11 Systems is looking for an experienced SOC Analyst to assist in the analysis, triage, and response to security events within our Security Operations Center (SOC). The ideal candidate will be energetic, adaptable, detail oriented, and have extensive experience with network and security incident analysis and triage. This is a full-time hybrid position, with the ability to work between your home office and our Houston, TX, Greenville, SC or Spokane, WA offices. This position reports to the SOC Manager.

Responsibilities

• Active participant in 24x7 operations of the 11:11 Systems Security Operations Center (SOC) including on call and weekends
• Operate within direction to investigate and escalate in accordance with protocols and contractual service level objectives (SLO)
• Investigate, triage, and escalate security alerts in accordance with protocols and established SLOs
• Perform analysis on variety of log types such as network, endpoint, security solution logs, and more
• Review cases escalated by Jr SOC Analysts to investigate, respond and assist with remediation recommendations
• Identify, collect, and analyze threat intelligence from internal and external sources
• Determine tactics, techniques, and procedures (TTPs) for intrusion sets and align with MITRE ATT&CK and/or other frameworks
• Serve as a point of contact for customers seeking technical assistance and direct unresolved issues to the appropriate escalation point of contact
• Record accurate evidence, timelines, and analysis outcomes to aid in incident response and remediation efforts
• Follow-up and provide customer with status and information regarding incidents and events
• Document and communicate feedback or service improvement suggestions by customers to the appropriate internal teams
• Identify and suggest possible improvements on SOC operational procedures and analysis methodologies
• Participate regularly in SOC working groups and collaborate across departmental lines to ensure the security of customer environments
• Remain current on trends/technologies in the information security industry and develop depth in your desired cyber discipline and/or technologies
• Assist with training and growth of Jr SOC Analysts by conducting training, relating improvements and sharing information
• Other duties as assigned

Requirements

The following skills represent the minimum requirements to be considered for this position:

• 3+ years of experience in Information Technology
  
• 1+ years of experience in Security Operations Center
• Demonstrated knowledge of various security methodologies/processes and technical security solutions (firewall and network/security devices)
• Demonstrated knowledge of TCP/IP Protocols, network analysis, and network/security applications
• Extensive knowledge of common Internet protocols and applications
• Knowledge of common tactics, techniques and procedures and common frameworks
• CySA+ or CFR and GCIH certification preferred or obtained within 6 months
• Ability to multi-task, prioritize, and manage time effectively
• Very strong attention to detail
• Excellent interpersonal skills and professional demeanor
• Excellent verbal and written communication skills
• Excellent customer service skills

Preferred Skills

The following skills represent additional proficiencies preferred to be successful in this position:

• Information technology experience in areas not particular to security such as help desk, systems administration, end user support etc.
  
• Demonstrated motivation to expand skillset through participation in security training such as CTF, tryhackme, or hackthebox.
• Knowledge of scripting languages and tools
• Basic understanding of the concepts of cloud security
• Obsessed problem solver
• Good listener with low ego
• Capable of working independently with minimal supervision

Benefits

• Competitive Salary
• Bonus Plan
• Stock Plan
• 401k Plan with Company Match
• PPO Healthcare Insurance Plan
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Paid Vacation & Holidays

About iland, an 11:11 Systems Company

iland, an 11:11 Systems company, has been in business for over 25 years, and is an industry leader in the areas of Secure Disaster Recovery as a Service (DRaaS), Secure Cloud Backup (BaaS), and Secure Infrastructure as a Service (IaaS). iland differentiates itself and maintains its market leadership by investing heavily in its proprietary Cloud Console, which is an orchestration tool for its cloud services offered in the US, Canada, Europe, Australia, and Singapore. The result of this investment is a rapid development cycle with up to four product releases per year. We provide an exciting, fast-paced environment that has been recognized by these industry leaders and more:

• Gartner Magic Quadrant "DRaaS" Leader: 2016, 2017, 2018, & 2019
• The Forrester Wave "DRaaS" Providers: 2014, 2017, & 2019
• Veeam Impact Partner of the Year: 2015, 2017, 2018, & 2019
• Veeam Innovation Award: 2018, 2019, & 2020
• Zerto Cloud Partner of the Year: 2016, 2017, 2019, & 2020
• CRN Partner Program Guide Winner: 2018, 2019, & 2020
• Best of VMworld 2018 Gold Award: 2018
• Houston Business Journal #1 Best Place to Work: 2012 & 2013
• Nine Lives Media Inc. Talkin’ Cloud 100: 2011, 2012, 2013, & 2016
• Houston Business Journal Houston Fast 100: 2012 & 2013