Security Operations Analyst - Tier 2 & 3, Incident Response

About Pagoda

Pagoda is the first-ever Web3 Startup Platform where developers and entrepreneurs can build, launch, and operate new blockchain-based products and services. As a primary builder of the NEAR Protocol, Pagoda delivers capacity, velocity, simplicity, and affordability needed to power tomorrow’s Web3 startups.

We are looking for an innovative, empathetic, and productive person who is excited about building the next generation of crypto startups, feels comfortable challenging opinions, and most importantly who shares with us the same desire to make the web free again.

We encourage people of all backgrounds to apply. Pagoda is committed to creating an inclusive culture, and we celebrate diversity of all kinds.

What You’ll Get For Joining:

• Unlimited Annual Leave / PTO
• $2,000 Yearly Continued Education Reimbursement
• $2,000 Home Office Setup Reimbursement
• Yearly Company Retreats (2022 in Lisbon!)
• Paid Holiday Week: the last week of the year
• Paid Summer Wellness Week: the first week of July
• Mental Health Support and access to licensed therapists through Spill, 100% paid by us

About The Role:

Pagoda’s growing security team is looking for Security Operations Analysts to join us - Tier 2 & Tier 3.

As Security Operations Analysts you will prompt a security first culture at Pagoda.  You will be responsible for the technical aspects of a detection and response capability to enable lower incident resolution cost, business and customer impact across our global business.  You will be working with an agile team in a growing startup environment, heavy on SaaS platforms with decentralized as opposed to consolidated network infrastructure.

What You'll Be Doing:

Tier 2, Security Incident Response

• Leading the delivery of security event triage performed by Tier 1 SOC analysts
• Manage and deliver response on information security incidents
• Perform deeper investigations
• Mitigate and recommend changes
• Analyze data and implement recommendations for logging and other security-data-related data streams and analyses
• Work with third party incident response teams as necessary
• Support the Director of Security Operations in the buildout and maintenance of the operational security program

Tier 3, Security Incident Response

• Advanced investigations, technical SME for security alert investigations
• Document and escalate issues to the Director of Security Operations
• Prevention & Forensics - performing advanced event and incident analysis, including baseline establishment and trend analysis
• Threat Hunting
• Assist with maturing of the SOC processes
• Create management reports to help analyze and triage problems
• Provide analysis and assistance where appropriate during incident investigations
• Work with third party incident response teams as necessary
• Analyze data and implement recommendations for logging and other security-data-related data streams and analyses
• Support the Director of Security Operations in the buildout and maintenance of the operational security program

What We're Looking For:

• Proven Experience in either Level 2 or Level 3 security incident response (at least 4+ years)
• Strong analytical skills around identifying modern offensive techniques
• Experience in the use threat intelligence, various investigative tools and analyses suites
• Experience investigating computer network intrusions in an enterprise 
• Good knowledge of digital forensics
• Understanding of networking and infrastructure design
• Experience working with alerts from MSSPs and Cloud platforms
• Experience in generating quality reports
• Demonstrated success in reducing mean time to remediation and closing incidents
• Excellent interpersonal skills with the ability to explain technical problems to non-technical business stakeholders at all levels

We'd Love If You Have:

• Experience in a start-up environment

Here's What Our Interview Process Looks Like:

Depending on calendar availability, from the first stage to the final stage, we do our best to keep the entire process to under three weeks. Our interviews take place via Zoom and typically consists of the following stages:

• Internal Recruiter Call (30 to 45 minutes)
• Meet with the Hiring Manager (30-60 minutes)
• Technical Interviews (2 x 60 minutes)
• Culture & Values Interview (30 to 45 minutes)

Please let us know if you require any special requirements for your interview and we’ll do our best to accommodate.

Ideal Location:

This is a fully remote role, so that your timezone matches or overlaps with our leadership for this role, you’ll ideally be located in US, UK, or Western Europe.

Our Values at Pagoda

Innovate and deliver—so our customers can build. We deliver new solutions for real, often urgent, customer needs. Practical over hype. We uphold our standards of excellence while balancing velocity and pragmatism.

Focus precious time and energy on what matters. We are intentional about where we aim our resources. We channel our talents to focus on the critical missions in order to make an outsized impact. 

Favor ownership, agency and action. Everyone is an owner. As individuals, we are responsible and accountable for our work. We empower builders to make decisions and innovate without the burden of unnecessary roadblocks or complexity. 

Work as a team of empathetic humans. We practice mutual respect, open communication, humility and collaboration. We are kind and empathetic. We are welcoming towards diversity in all forms, including differences of perspective.

Never break trust. Integrity is rare—and valuable—in this space. Reputation is hard to build and easy to break.