Senior Manager, Customer Security Assurance

We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries. 

Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The Senior Manager, Customer Security Assurance will lead and mature  the Coinbase security assurance program. In this role, you will be the voice of Security and will be responsible for building trust with customers, regulators, and other partners around Coinbase’s security and privacy. You will develop a deep knowledge of our product lines and security controls, love teaching people of all levels of technical depth about Coinbase security, and funnel feedback to stakeholders across the organization on how we can  improve our security posture, and provide assurance to customers. This is a highly visible, customer facing role with direct impact on Coinbase’s commercial opportunities. The ideal candidate is someone who thrives and adapts in a high growth, dynamic environment.

What you’ll be doing (ie. job duties):

• Lead, grow, and mature the Coinbase security assurance program  
• Identify, inventory, and market the shared services that the program will provide to product security leads
• Partner closely with the Sales organization to support the sales engagement lifecycle, including: customer meetings, customer security inquiries, conference presentations, and security evangelist activities
• Act as a primary point of contact for all go-to-market related security inquiries
• Partner closely with various internal teams and subject matter experts to maintain an accurate knowledge base of Coinbase’s security information to efficiently and effectively address customer inquiries about Coinbase’s security posture

• Drive automation efforts to continuously improve the program with the goal of maturing the service to be more effective in shortening sales cycles and exceed customer expectations 

• Develop customer facing security documentation. These can take the form of security white papers, compelling visuals, diligence documentation and more based on customer asks - but we also hope you will bring your own creative ideas to bring our controls to life
• Engage directly with product engineering and other organizational teams as needed to build business cases to solve customer queries and security trust gaps 
• Collaborate closely with rest of the Security organization to ensure that relevant customer expectations are communicated to respective parties in a timely manner

• Drive metrics and reporting to demonstrate program status and maturity

What we look for in you (ie. job requirements):

• A deep passion for building security trust and 5+ years experience in customer facing technical roles engaging CISOs, CIOs and other key decision makers on various topics such as security, regulatory requirements, and risk management 
• 5+ years of experience in developing programs focused on customer assurance and building customer trust
• 5+ years of experience in responding to customer security inquiries 
• Deep understanding of information security and auditing concepts, including experience with internal and external audits, and security risk frameworks (e.g. NIST CSF, ISO 27001, PCI DSS, CSA CAIQ, CCPA, GDPR or similar standards)
• Experience with cloud, SaaS, PaaS, and IaaS (AWS, GCP, or Azure) concepts and technologies
• Strong analytical, diagnostic, critical thinking and project management skills
• Excellent written and oral communication skills
• Strong engagement skills (internal and external)
• Customer service orientation with a problem-solving approach
• Successful demonstrated experience managing and working with internal cross-functional teams and product engineering groups
• Positive, energetic personality, comfortable in front of groups/customers, with strong professional etiquette
• Expert communicator with the ability to cater communication to a wide range of technical and cultural backgrounds
• Experience in Sales and Marketing

Nice to haves:

• CISSP, GSEC, SANS, CISA, CISM, Security+, etc. or other Information Security related designation will be a plus 
• Strong working knowledge across multiple security domains and in particular Cryptography and Key Management
• Understanding of privacy regulations such as GDPR and CCPA

P30154

Please note that for employees based in the US, Philippines, Canada or Singapore, if your role requires you to be present in a Coinbase office or if you choose to be physically present in a Coinbase office or sponsored location, you will be required to be fully vaccinated from COVID-19 (as defined by applicable law).  If you receive an offer, you will receive additional information about the grounds and process for an exemption.

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.    

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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