Cyber Protect Expert Support Team Lead
Sofia, Bulgaria
Acronis
Acronis provides award-winning backup software & data protection solutions for consumers, businesses & MSPs. Protect your sensitive information!Acronis is dedicated not just to cyber protection but to the general protection of its potential and current employees, interviews are being held virtually during the current global COVID-19 situation.
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cyber Protect Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!
We are looking for a Cyber Protection Team Lead to join our Expert Support Engineers team and become a top performing support professional who is recognized for own leadership, technical expertise, problem solving and consistent excellence with a particular focus on cybersecurity support delivery and supervisory.
We expect our Cyber Protection Team Lead to possess profound experience in both technical expertise and customer service delivery team-wide. While showing own dedication to resolving escalations and most difficult incidents, Cyber Protection Team Lead must ensure direct reports meet the standards of excellent support services and uphold company values.
The person will report to Unit Manager and also work closely with other internal teams to ensure the Team delivers the best support services possible.
Our Expert Support Engineers are responsible for software troubleshooting as well as cybersecurity expertise, providing services related to data protection, threat prevention and forensics.
WHAT YOU'LL DO
• Supervise the team performance, assist the team with meeting KPIs.
• Tasks assignment and management in the team.
• Escalation ownership and management.
• Coaching and mentoring direct reports, performing regular quality checks.
• Driving regular team sync meetings and individual sessions, arranging knowledge sharing process.
• Maintaining friendly and productive working environment for the team.
• “Lead by example” personal troubleshooting of the technical incidents, delivering the exemplary level of service.
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
Mandatory:
- 2+ years of experience in an L2-L3 software troubleshooting role.
- Supervisory/Team Lead experience in service delivery teams.
- Good communication skills and customer service focus. Fluent English (both written and verbal) is mandatory. Additional languages is a plus.
- Passion for troubleshooting and ability to come up with efficient solutions for the complex issues.
Technical skills:
- Windows Server - gather and analyze various Windows logs and dumps, application level troubleshooting with Process Monitor and Process Explorer
- Linux/UNIX – basic Linux knowledge and ability to use shell commands
- Networking – Packet, performance, routing, connectivity analysis and troubleshooting skills.
- Security expertise - Knowledge of cybersecurity threats assessment and mitigation (black-box/grey-box/white-box testing, patch management, malware detection).
Extra:
- 1+ years of experience working at a cybersecurity software vendor or Managed Security Service Provider in a relevant role.
- Certified in one or more of the following areas:
- CompTIA Security+
- Certified Ethical Hacker
- Any of Global Information Assurance Certification (GIAC) certifications
- CompTIA Server+
- CompTIA Network+
- Information Technology Infrastructure Library (ITIL) Foundation
WHO WE ARE
Acronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis is truly a global organization with more than 1,900 employees in 33 locations in 18 countries. Its solutions are trusted by more than 5.5 million consumers and 500,000 businesses, including 100% of the Fortune 1000 companies. Acronis products are available through 50,000 partners and service providers in over 150 countries in more than 30 languages. Acronis is in an exciting phase of growth and expansion, recently receiving a $250 million investment from CVC Capital Partners, bringing the total valuation to more than $2.5 billion.
WE OFFER
- Attractive remuneration
- Public Transport Support
- Multisport card
- Additional Health & Dental insurance
- Annual paid leave of 25 working days
- Free fresh fruits in the office
- Free drinks (Coffee/Tea/Water)
- Free parking slot
- Tickets for conferences and seminars
- Challenging atmosphere and interesting projects
- Future career development in a multinational company
- Offsite events and parties
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-KP1
Tags: Cloud CompTIA Forensics GIAC KPIs Linux Malware UNIX Windows
Perks/benefits: Career development Conferences Health care Insurance Medical leave Team events
More jobs like this
Explore more InfoSec / Cybersecurity career opportunities
Find even more open roles in Ethical Hacking, Pen Testing, Security Engineering, Threat Research, Vulnerability Management, Cryptography, Digital Forensics and Cyber Security in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Security Operations Engineer jobs
- Open Information Security Specialist jobs
- Open Staff Security Engineer jobs
- Open Cyber Security Architect jobs
- Open Manager Pentest H/F jobs
- Open Senior Information Security Analyst jobs
- Open Senior Cyber Security Engineer jobs
- Open Cyber Security Specialist jobs
- Open Principal Security Engineer jobs
- Open Product Security Engineer jobs
- Open Information Systems Security Officer (ISSO) jobs
- Open Cybersecurity Analyst jobs
- Open IT Security Analyst jobs
- Open Consultant infrastructure sécurité H/F jobs
- Open Chief Information Security Officer jobs
- Open Cybersecurity Consultant jobs
- Open Senior Information Security Engineer jobs
- Open Consultant SOC / CERT H/F jobs
- Open Security Specialist jobs
- Open Cybersecurity Specialist jobs
- Open Senior Penetration Tester jobs
- Open Security Researcher jobs
- Open Sr. Security Engineer jobs
- Open Senior Security Architect jobs
- Open IT Security Engineer jobs
- Open Clearance-related jobs
- Open ISO 27001-related jobs
- Open Network security-related jobs
- Open Application security-related jobs
- Open Agile-related jobs
- Open Windows-related jobs
- Open Pentesting-related jobs
- Open Vulnerability management-related jobs
- Open GCP-related jobs
- Open Analytics-related jobs
- Open SaaS-related jobs
- Open CISA-related jobs
- Open IAM-related jobs
- Open Threat intelligence-related jobs
- Open APIs-related jobs
- Open Java-related jobs
- Open Security assessment-related jobs
- Open DevOps-related jobs
- Open Kubernetes-related jobs
- Open Malware-related jobs
- Open Security Clearance-related jobs
- Open CI/CD-related jobs
- Open IDS-related jobs
- Open DevSecOps-related jobs
- Open EDR-related jobs