Security Operations Analyst

Remote US/Canada

Applications have closed

FrontApp, Inc.

Front is a customer operations platform that helps teams streamline communication and deliver exceptional service at scale.

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Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM. More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. The result is premier, personalized service that scales with your business — and a team that works together as one. 
With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Forbes Best Startup Employers 2022 List, Inc. Magazine's 2022 Best Workplaces list, and Y Combinator's list of Top Companies in 2022. We have also been recognized on Wealthfront’s Career-Launching Companies in 2021.
We are looking for an experienced Security Operations Analyst to help build, manage, and scale Front’s compliance programs. 

What will you be doing?

  • Build a comprehensive program for maintaining and improving SOC2, ISO, GDPR, and CCPA compliance. 
  • Serve as the voice of Front's customers for security and compliance
  • Communicate security risks to stakeholders and engineers 
  • Strive towards automating, and improving process effectiveness and efficiency
  • Work cross-functionally with stakeholder teams
  • Assess technical operations and processes to document necessary security controls.
  • Partner with the Sales and Support organizations to provide security assurance.

What skills and experience do you need?

  • Full professional English proficiency
  • Strong track record of launching and delivering projects of significant complexity and high level of ambiguity
  • At least 3 years of experience driving SOC2 and ISO compliance audit/renewals
  • Experience in tracking adherence to the ISMS, validating the integrity of security controls, helping on security projects and ensuring audit readiness.
  • Solid understanding of assessment requirements(controls) and ensure our technology product is “ready for Audit”/”Compliant”
  • Experience with cloud services, such as AWS.
  • You have a solid understanding of web application architecture.


Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Tags: AWS CCPA Cloud Compliance GDPR ISMS SOC 2

Perks/benefits: Startup environment

Regions: Remote/Anywhere North America
Countries: Canada United States
Job stats:  47  13  0

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