FedRAMP Information Systems Security Officer (ISSO)

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

FedRAMP Information Systems Security Officer (ISSO)

The Federal Risk and Authorization Management Program (FedRAMP) ISSO is an individual contributor role supporting various aspects of the FedRAMP program, including continuous monitoring, vulnerability tracking, mitigation/remediation, and reporting, and authorizing documentation/artifacts. 

Responsibilities

•  Create and maintain core security artifacts such as System Security Plan (SSP), Plan of Action & Milestones (POA&M), checklists, templates, and other documentation in support of the FedRAMP Assessment & Authorization (A&A) process.
• Utilize working knowledge of FedRAMP, National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 security controls and the NIST SP 800-37 Risk Management Framework to interpret standards, requirements, and their application to enterprise Cloud environments.
• Monitor and maintain an inventory of hardware and software for the information system.
• Assist in the identification, research, mitigation, and remediation of system vulnerabilities as required for proper tracking and reporting via the POA&M sheet.
• Support activities to meet monthly and yearly FedRAMP continuous monitoring requirements.
• Develop documentation related to Significant Change Requests and support any associated assessments that may be required.
• Provide support to internal stakeholders and subject matter experts and external third-party assessors during recurring audits.

 Qualifications

• Prior experience as an ISSO is preferred
• Strong understanding of FISMA, RMF, SA&A, FedRAMP and Cloud (AWS, Google, Azure)
• Experience working with NIST SP 800 Series (NIST SP 800-37 and NIST SP 800-53) and the Cloud Computing Security Requirements Guide (SRG)
• Experience with the FedRAMP authorization process and development and maintenance of core documents such as System Security Plan (SSP), Contingency Plan, Incident Response Plan, POA&M, Configuration Management Plan, etc.
• Knowledge of cloud security best practices and working with public cloud solutions (AWS, Google, and Azure)
• Experience in technical/system risk analysis and risk assessment
• Experience with vulnerability management and POA&M maintenance
• Understanding of basic networking concepts, such as IPsec tunnels, firewalls, routers, public and private addressing
• Strong experience with Microsoft product suite, particularly Microsoft Word, Excel, PowerPoint and SharePoint
• Experience with Google Workspace

 Soft skills

• Strong verbal and written communication skills (writing, editing, and proofreading skills)
• Strong analytical and problem-solving abilities
• Ability to work independently or as a member of a team
• Ability to manage workload and tasking to meet tight deadlines
• Ability to conduct independent research of complex technical information
• Ability to describe technical information to non-technical audiences

Additional

US citizenship required

#LI-REMOTE

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact accommodations@sprinklr.com.