Head of Security Operations

Remote, USA

Full Time Executive-level / Director USD 173K - 220K *
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About Veho
Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.  
Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.
The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded “we missed you” note, to stolen packages. He set out to fix the problem so many customers and brands face.
Today, Veho’s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating. With teammates in 30 U.S. states, Veho will be in 50 markets by the end of 2022.  
About The Role
Veho’s Chief Information Security Office is looking for an experienced leader to be the Head of Security Operations. This leader will oversee a team that manages the security operations center including building out the necessary cloud, network and endpoint security capabilities, respond to security threats and incidents, and continuously build security engineering automations that facilitate early detection of threats and efficient threat and incident responses. The leader will enable Veho to identify, prioritize and triage security risks in a manner that achieves company goals in a responsible and secure manner, to proactively protect customers and our business from current and emerging threats to ensure the security of Veho and its ecosystem.
You will have three main responsibilities: acting as a staff member to Veho’s CISO, building and managing Veho’s security operations center, and evangelizing for secure cloud and network implementations for security operations to function effectively. You will be building productive and positive relationships across the organization at all levels to drive influence. You will partner across the CISO organization to provide high value portfolio, program and project management assistance for critical programs.

Responsibilities Include

  • Ensure incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring and documentations. 
  • Develops Service Level Agreements set expectations and measure performance. Ensure compliance to SLA, process adherence, and process improvisation to achieve operational objectives
  • Define the right KPIs to reflect the baseline of all security operations functions and drive improvements, provide data and trends to the CISO and other stakeholders regularly and ad-hoc, and provide metrics transparency in a self-serviceable, real-time manner through effective integrations.
  • Partner with the other teams to develop and update Security Operations Procedures, standards, and guidelines
  • Integrate cloud applications, infrastructure, network management and security tools with SIEM/SOAR platforms that consolidate visibility across the environment for continuous monitoring, incident detection, analysis, forensic artifact collection, containment, eradication, and recovery.
  • Partner with engineering, infrastructure, and security teams to develop, deploy, and maintain secure cloud architectures aligned to Veho’s security standards and current best practices. Partner with IT, automation team, engineering, operations and vendors to develop, deploy and maintain secure physical network architecture aligned to industrial IoT standards and best practices for Veho’s facilities. Assess data flows across the cloud and physical environments to identify process weaknesses or technology gaps that could result in privacy or security breaches.

Skills & Qualifications

  • BS, BE, BTech or MS in Computer Science, Cybersecurity, Information Technology or other related fields. Equivalent years of experiences without a degree are considered.
  • 15+ years of relevant education and/or work experience.
  • 5+ years managing a team
Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission:  to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.  We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people.  We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.  Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English.  Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 
* Salary range is an estimate based on our salary survey at salaries.infosec-jobs.com
Job regions: Remote/Anywhere North America
Job country: United States
Job stats:  26  4  1
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