Incident Response Manager

Vitoria, Brazil or Remote, Brazil

Full Time USD 116K - 175K *
Founded in 2008, Trustly is the global leader in Open Banking Payments, and the U.S. is Trustly’s fastest-growing market. Today we serve 10,000 merchants, connecting them with over 650 million consumers and 7,600 banks in over 30 countries. In 2021, we processed over $20 billion in transaction volume in our global network.
Our digital account-to-account platform redefines the speed, simplicity, and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app – no credit card numbers or separate account setup necessary. With offices in Vitoria, Brazil, Silicon Valley in the US, and global headquarters in Stockholm, Sweden, we are a culturally diverse team.  Across Brazil, we have embraced remote work from home policy.
At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.
It’s a great time to join Trustly as the Americas team is growing fast. If you thrive in an entrepreneurially-minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out!
About the team:The team is responsible for design and implement security tools and processes targeting the tools and the platform, such as incident management, root cause analysis, application security, endpoint security, Cloud Security Governance and Kubernetes Security.

What you'll do:

  • Collaborate with other members of the Engineering organization to create and maintain standards and operating procedures, and provide information as appropriate to manager, project manager, and various departments within the Company;
  • Responsible for the production infrastructure systems including maintenance (Code Updates, patching, etc), incident management, root cause analysis, and change management;
  • Monitoring the infrastructure environment for faults or capacity issues to analyze trends and mature systems to support self-healing;
  • Work across groups to identify opportunities for improvement within the environment, both technical and operational, along with plans to capture those benefits.

Who you are:

  • Degree in Computer Science or related areas;
  • Previous experience in leadership roles;
  • Incident Response expertise;
  • Strong experience in working in a Security Operations Center (SOC) or Network Operations Center (NOC) environment;
  • Experience reviewing and hardening network configuration;
  • Experience in Security Best Practices Firewalls, ACLs, and Other Network layer Security protocols;
  • Knowledge in Information Security; Network computing; ITILv4; SaaS offerings; Cloud based services; Amazon AWS; Software development methodologies;
  • Knowledge of UNIX/LINUX systems;
  • Fluent English;
  • Desired Certifications: ITILv4; Cloud Solutions, Cyber Ops, AWS, CCNP, CCNP Security, CISSP, Network +, Security + (or other applicable certifications).

Our perks and benefits:

  • Bradesco health and dental plan, for you and your dependents, with no co-payment cos
  • Sulamérica life insurance with differentiated coverage
  • Meal voucher and supermarket voucher
  • Gympass - Platform that gives access to spaces for physical activities and online classes
  • Online labor gymnastics
  • Trustly Club - Discount at educational institutions and partner stores
  • Monthly happy hours with iFood coupon - We hire a band to do an exclusive show for us!
  • English Program - Here you have space to develop your English, and you can choose an Online Platform or English Classes in company
  • Extended maternity and paternity leave
  • Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil
  • Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!
  • Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPI's.
  • Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!

  • #LIRemote
* Salary range is an estimate based on our salary survey at
Job regions: Remote/Anywhere South America
Job country: Brazil
Job stats:  8  0  0
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