Security Engineer - Incident Response

Remote - EMEA

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Aircall

The cloud call center software trusted by teams everywhere. Set up a cloud-based call center and integrate with your CRM & Helpdesk software in minutes.

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Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
As a Security Engineer - Incident Response you will conduct security system monitoring and response to a substantial portfolio of emergent time bound security alarms and incidents. you will also employ security strategies and procedures in accordance with policies, standards and operating procedures.
Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using modern tools (Rails, TS, Terraform, ...) on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).

Your mission @Aircall:

  • Further, develop our Incident Response program
  • Ensure incident response and disaster recovery plans are developed and implemented
  • Respond to and recover from disruptive and destructive information security events.
  • Creates, modifies, and updates Security Information Event Management (SIEM) rules.
  • Monitors for alerts from security tools and responds with an intelligence driven, investigative analysis approach.
  • Provides first response support by analysing alerts and gathering information about potential incidents or vulnerabilities.
  • Conducts incident analysis and response based on predefined procedures.
  • Creates remediation tickets and tracks tickets to closure.
  • Design, develop and maintain procedures and automated scripts for response playbooks based on previous knowledge and new arising threats.
  • Escalate incidents as needed, for further immediate action and support.
  • Consolidates and conducts comprehensive analysis of threat data obtained from classified, proprietary and open source resources to provide indication and warnings of impending attacks against unclassified and classified networks.

A little more about you:

  • 2+ years experience (or equivalent) with Security Analysis and Incident Response (i.e. working in SOC/CIRT/CSIRT/CERT), involving Public Clouds such as AWS, Azure or GCP"
  • Good communication skills and the ability to coordinate actions and collaborate with multiple teams.
  • Good coding skills.
  • You  are accustomed to using systems such as Jira, Confluence, GitLab, GitPrime, etc.
  • You are used to working in Agile teams and look for and implement continuous improvement, but you also appreciate good process and quality assurance in mitigating risk and improving quality and security
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities💆‍♀️ Our people matter, work-life balance is important at Aircall📚 Fast-learning environment, entrepreneurial and strong team spirit🌍 45+ Nationalities: cosmopolite & multi-cultural mindset💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement: At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

Tags: Agile AWS Azure CSIRT E-commerce GCP Incident response Jira Monitoring Open Source Security analysis SIEM Terraform Vulnerabilities

Perks/benefits: Career development Competitive pay Equity Health care Team events

Regions: Remote/Anywhere Africa Europe Middle East
Job stats:  37  6  0

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