Security Operations Engineer II

Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people enjoy in their personal lives to the workplace. Jamf’s cloud software is the only solution of scale that automates Mac, iPad, iPhone and Apple TV deployment, management and security. We help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect Apple products without ever having to touch the device— anytime, anywhere.

We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe. We have over 2,000 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.

Remote work allowed for this role. Jamf operates as a choice-based office model. Choose an assigned desk, a shared desk, or work anywhere you work best. Jamf thrives where you do.

What You'll Do:

The Security Operations Engineer will work with the Cloud and Delivery team to continue to build, automate and maintain cloud security services. You will be responsible for Security Design and Architecture, Log Collection, Security Incident Management, Identity and Access Management, Vulnerability and Patch management. You will be responsible for maintaining operation of the environment in accordance with our service level agreements and providing support to both our staff and customers.

Responsibilities: 

• Manages identity and access control in the cloud environment.
• Responsible for the tools, configuration, administration and related processes around our log file collection and monitoring.
• Provides the framework, processes and execution to ensure support of Jamfs data leakage prevention
• Responsible for Web application firewall and related prevention, detection and mitigation of DDoS attack
• Vulnerability Management: Accountable for the prevention, detection and mitigation of vulnerabilities through industry standard tools, configuration, administration and internal procedures
• Patch Management: Works collaboratively with other Operations team members to plan and orchestrate patching of our services
• Performs regular firewall audits in line with our procedures. Provides the appropriate documentation, supporting evidence and follow up on identified issues requiring remediation
• Responsible for tooling, processes and follow up actions related to our external port scanning needs and practices
• Handles the identification, planning and implementation of any server hardening needs. Works collaboratively with Operations and other internal teams to communicate, document and implement
• Performs security incident analysis, response and remediation
• Participates in design and implementation of security automation workflows
• Helps manage security data reporting and visualization platform
• Maintain the Online Services wiki and technical documentation of processes and procedures
• Participate in a 24x7 on-call rotation
• Perform scripting duties in BASH and Python
• Maintain an advanced level of knowledge of JAMF Cloud Services and related products
• Other duties and special projects as assigned

Skills & Experience: 

• Minimum of 2 years IT security principles, security operations, techniques, and technologies. (Required)
• Minimum of 2 years experience working with Linux/Unix command line interfaces, including shell or python scripting (Required)
• Minimum of 2 years experience with industry standard configuration management and deployment tools (e.g. Ansible, Chef, Puppet or other) (Required)
• Minimum of 2 years experience administering some or all of the following technologies: Amazon Web Services (EC2, RDS, DynamoDB, ELB, Elastic Beanstalk, S3, IAM, ElastiCache) (Preferred)
• Minimum of 2 years experience working with monitoring (Logic Monitor, AppDynamics, Zabbix, etc) and logging tools (Splunk, Sumologic, or ELK (ElasticSearch/Logstash/Kibana)) (Preferred)
• Advanced knowledge of containerization concepts and Kubernetes (Preferred)
• Basic knowledge of MySQL or Postgres (Preferred)
• Strong knowledge in various operating systems; Windows server, Linux, Max OS X

Education & Certification:

• 4 year / Bachelor's Degree (Preferred)
• A combination of relevant experience and education may be considered
• No Licensure or Certification Required. Any of the  following  are  helpful:  RHCE  (RedHat  Certified  Engineer),  AWS  Solutions  Architect  Associate,  AWS  Certified  Developer  Associate,  AWS  Certified SysOps  Associate, AWS Certified Security.

How we help you reach your best potential:

• Recently named a Best Workplace in Technology, Fortune Magazine 2021.
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our
  more than 90% employee retention rate agrees! 
• You will have the opportunity to make a real and meaningful impact for more than 50,000 global
  customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure
  Jamf is a place where everyone feels comfortable and can be successful.
• 23 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

You are the right kind of Jamf if:
You go above and beyond for others, you are genuine and willing to help, always. You support the team around you, you don’t point fingers or pass blame. You value different perspectives, in how you work and how you learn. You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You are someone who just wants to do the right thing.

Why Jamf?
Let your individuality shine at Jamf! All voices are critical to the innovative and collaborative work that we do to propel Jamf to be a leader of equality and fairness in the workplace. In the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage and grow, so that all of our Jamfs feel comfortable being their truest selves at work. Our Employee Resource Groups help empower employees to make real, actionable differences at Jamf. We are actively working every day to get better; our commitment on becoming a more inclusive and diverse work force is never done.

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