Security Analyst, Americas (Weekend Hours)

HackerOne is looking for security-minded, customer-service oriented individuals to join the team supporting HackerOne’s Fully Managed triage service offering. You will be responsible for vetting security vulnerability reports from some of the world's best hackers being submitted to Fortune 500 and other companies as part of their bug bounty programs. You will have the opportunity to work with some of the best hackers in the world and the security teams behind some of the most competitive bug bounty programs, gaining hands-on experience with thousands of vulnerabilities unique to HackerOne's customers. 
The ideal candidate will be a self-starter, a problem solver, a great communicator, and detail oriented. 
This role requires that you have both excellent communication skills to serve as the glue between the hacker community and companies running bug bounty programs, as well as the technical capacity to ensure every bug report is reproducible and provides value to each customer.  
This role will work Continuity team hours, which provide triage support services on Saturdays and Sundays to elite programs with weekend coverage requirements. The remaining days of your 5-day work week will be arranged with the team's manager. This role reports into a Senior Manager who is based in Texas, but can be performed from anywhere within the United States or Canada.

Your Journey at HackerOne

• Review incoming vulnerability reports and reproduce issues, assessing the severity and impact of each issue within the context of each organization’s threat model
• Work with hackers to identify missing information in reports, as well as help educate the community when reports are incorrect
• Write a brief summary for each report, including clear reproduction steps, the impact of the issue, and remediation advice
• Coordinate with our Customer Success team and customers to ensure smooth triage workflows for any programs you work with
• Ensure clear and efficient communication between hackers and customers
• Proactively identify and solve issues, as well as accept and quickly respond to delegated work; as we are distributed, being able to win as a team to solve problems is critical to our success

Who You Are

• Top notch communication skills: need to be able to firmly, yet politely, respond to non-issues, as well as identify legitimate issues and communicate them to security teams in an easy to understand format
• Strong technical knowledge around web application security: ability to identify and reproduce reported vulnerabilities, as well as assess contextual riskIn-depth knowledge of security fundamentals, including OWASP Top 10 and other common application security vulnerabilities. The Web Application Hacker’s Handbook is a great resource to be familiar with
• Familiarity with and ability to calculate CVSS ratings for identified vulnerabilities based on an understanding of each customer’s threat model
• Familiarity with vulnerability disclosure and bounty programs, including: report formatting and content, confidentiality and disclosure processes, the importance of clear and quick communication between hackers and customers, program policies, etc.
• Ability to prioritize and organize operationally complex work on quiet but busy weekend days, with great attention to detail
• English fluency

HackerOne Values
HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.
What We Do
HackerOne empowers the world to build a safer internet by giving organizations access to the largest, global community of highly skilled ethical hackers. Armed with an extensive database of vulnerability trends and industry benchmarks, the hacker community mitigates cyber risk by searching, finding, and safely reporting real-world security weaknesses for organizations across industries and attack surfaces. Customers include The U.S. Department of Defense, Dropbox, General Motors, GitHub, Goldman Sachs, Google, Hyatt, Lufthansa, Microsoft, MINDEF Singapore, Nintendo, PayPal, Slack, Starbucks, Twitter, and Yahoo. HackerOne was ranked fifth on the Fast Company World’s Most Innovative Companies list for 2020.