SOC Analyst Level 1
Athens, Attica, Greece
Applications have closed
This is a demanding position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products.
He/She must be able to:
- Deal with incoming technical issues in a professional, courteous manner over the phone, via email and through the ticketing system,
- Take ownership of issues and managing them in a logical and methodical manner
- Correctly log incidents and faults, categorising and prioritising them in line with team procedures
- Conduct full and thorough diagnostics with end users to enable first point of contact fault resolution
- Ensuring all faults are progressed & cleared within the corresponding SLA – escalating to other internal and external teams as appropriate
- Manage faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
- Diagnose and resolve problems to the customers satisfaction
- Maintain and develop own knowledge and skills to assist with first time fault resolution
- Identify and escalate repeat issues or service risks into service management teams
- Sharing knowledge with team colleagues
- Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational
Requirements
- Degree in Computer Science, Information Technology, Telecommunications or similar
- discipline is mandatory,
- Knowledge of Linux and Microsoft operating systems,
- Minimum 3 years hands-on experience,
- Knowledge of IP networking (Routing, Switching, VLANs, Spanning Tree),
- Knowledge of security systems such as Firewalls, VPN, IDS/IPS, WAF is desirable,
- Knowledge of SIEM solutions is desirable,
- Strong analytical abilities and professional office experience needed,
- Organized, responsive and highly thorough problem solver,
- Have excellent team work and interpersonal communication skills,
- Excellent verbal and written command of English
Benefits
- Private Health Insurance
- Private Pension Plan
- Training & Development
- Performance Bonus
- Laptop
- Phone-Mobile phone
* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰
Tags: Computer Science Firewalls IDS IPS Linux SIEM VPN
Perks/benefits: Health care
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