Cybersecurity Engineering & Operations Advisor
Tokyo, Japan
Dell Technologies
Dell bietet Technologielösungen, Services und Support. Notebooks, Touchscreen-PCs, Desktop-PCs, Server, Speicher, Monitore, Gaming und Zubehör kaufenCybersecurity Engineering & Operations Advisor - Secureworks - Tokyo, Japan or Remote
Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks® Taegis™, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.
We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.
Role Overview:
We are looking for someone passionate about providing software support for our recently launched Taegis™ application.
“With Taegis™ customers get a fully managed solution delivered through our security analytics and operations platform, providing advanced threat hunting, detection and rapid response across endpoint, network, and cloud environments.”
You will work closely with product management and engineering to help our customers. The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product.
The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.
Key Responsibilities:
- Work and resolve incidents and escalations for both internal and external customers.
- Perform training through hands on demonstrations, technical documentation, and recorded videos. Serve as a mentor when needed.
- Collaborate with development and product management teams on shared objectives and product road maps.
- Respond and communicate with the customer through various channels of communication (email, phone, chat)
- Create technical documents and knowledge base articles
- Document customer issues
- Adhere to SLAs and strive to deliver excellent customer service
- Ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
- Convey technical jargon in a wide-array of syntax from beginner level users to developers in our tickets as well as knowledge base articles
- Maintain excellent organizational, written and oral communication skills
- Possess a strong sense of urgency
Minimum Requirements:
- 1-3 yearse of Experience with UNIX/Linux commands
- 1-3 yearse of Experience working with Network Security solutions
- Software product support experience
- Fluency in Japanese
- Business English language skills
Preferred requirements:
- Ability to drive automation projects.
- Good scripting knowledge.
- Familiarity with administration processes in a variety of operating systems, such as Linux/Unix, Microsoft Windows.
- Excellent problem-solving skills and keen ability to diagnose and troubleshoot technical issues. Well-spoken and articulate with an attention to detail with excellent writing abilities.
- Generally familiar with scripting/programming: Examples include Python, PHP, Perl, SQL.
- Rudimentary understanding of intrusion detection, firewall operations, and other general security practices.
- Intermediate level of networking expertise with understanding of networking fundamentals and well-known protocols/services including GRE, TCP/IP.
- Basic understanding of Unix or Linux operating systems including, but not limited to:
- Navigating the filesystem
- Managing processes
- Obtaining system statistics such as CPU, memory, disk, network interface utilization from the command line
- Identifying potential problems from system logs
- Solid understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, and the OSI model.
- Demonstrate ability to troubleshoot endpoint detection and response systems.
Schedule:
- Varying shifts
Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.
* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰
Tags: Analytics Automation Cloud EDR Firewalls Intrusion detection Linux Network security Perl PHP Python SaaS Scripting SLAs SQL TCP/IP Threat intelligence UNIX Windows XDR
Perks/benefits: Career development Competitive pay Flex hours
More jobs like this
Explore more InfoSec / Cybersecurity career opportunities
Find even more open roles in Ethical Hacking, Pen Testing, Security Engineering, Threat Research, Vulnerability Management, Cryptography, Digital Forensics and Cyber Security in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Information Systems Security Officer (ISSO) jobs
- Open Information Security Officer jobs
- Open Senior Product Security Engineer jobs
- Open Information Security Specialist jobs
- Open Senior Cyber Security Engineer jobs
- Open Product Security Engineer jobs
- Open Ethical hacker / Pentester H/F jobs
- Open Cyber Security Architect jobs
- Open Cybersecurity Analyst jobs
- Open Cyber Security Specialist jobs
- Open Security Specialist jobs
- Open Chief Information Security Officer jobs
- Open Staff Security Engineer jobs
- Open Manager Pentest H/F jobs
- Open Cybersecurity Editor jobs
- Open Senior Information Security Analyst jobs
- Open Consultant infrastructure sécurité H/F jobs
- Open Consultant SOC / CERT H/F jobs
- Open IT Security Engineer jobs
- Open IT Security Analyst jobs
- Open Senior Information Security Engineer jobs
- Open Cybersecurity Consultant jobs
- Open Senior Penetration Tester jobs
- Open Cybersecurity Specialist jobs
- Open Security Operations Analyst jobs
- Open CISM-related jobs
- Open Windows-related jobs
- Open Network security-related jobs
- Open Pentesting-related jobs
- Open Agile-related jobs
- Open Application security-related jobs
- Open GCP-related jobs
- Open Vulnerability management-related jobs
- Open ISO 27001-related jobs
- Open Threat intelligence-related jobs
- Open IAM-related jobs
- Open Analytics-related jobs
- Open CISA-related jobs
- Open Security assessment-related jobs
- Open Malware-related jobs
- Open Java-related jobs
- Open APIs-related jobs
- Open Security Clearance-related jobs
- Open Forensics-related jobs
- Open SaaS-related jobs
- Open CEH-related jobs
- Open EDR-related jobs
- Open IDS-related jobs
- Open DoD-related jobs
- Open DevOps-related jobs