Senior Manager, Payments Incident Response, Global Transaction Banking - Toronto or Scarborough, ON

Requisition ID: 191666

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking  

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
The Senior Manager, Incident Response is responsible for leading and executing a global payments resiliency framework, focused on documenting, and testing preventative measures as well as executing effective recovery strategies and tactics in the event of a payment systems outage. The payments resiliency framework delivered by this individual and team will be responsible for safeguarding the bank’s critical payment services from technology disruptions and outages as well as attacks and threats from malicious parties. This will be done through an evergreen process of mapping and refreshing payments and technology assets across the bank and ensuring business, operations and technology resiliency is considered in process and technology design and tested with rigor on a regular basis. In the event of an outage, this individual will support and coordinate a cross functional team towards executing containment and recovery playbooks (that are part of the resiliency framework) to mitigate bank and customer impact.

What You’ll Do:

• Lead and manage the incident response process for payment applications, including the timely identification, classification, prioritization, and resolution of payment-related incidents. 
• Prioritize efforts to identify and mitigate client impact during incidents and effectively communicate with clients and stakeholders to uphold trust and transparency.
• Cultivate and develop a world-class incident response team with a focus on enhancing payments resiliency capabilities. This entails recruiting, training, and mentoring skilled individuals to excel in incident management, technical proficiency, and stakeholder communication within the context of payment system disruptions. Foster a collaborative and supportive team culture that prioritizes innovation, continuous learning, and excellence in incident response practices tailored to safeguarding payment services.
• Identify and track action items aimed at improving payments resiliency based on post-incident reviews and RCA findings. Ensure accountability and follow-up on action items to drive continuous improvement in payment systems reliability and stability.
• Drive the identification, definition, and benefits quantification of operational change proposals created to improve resiliency through prevention and effective recovery from payment outages.
• Optimize resilient operational processes and drives end to end operational efficiency by collaborating with payment transformation teams across business, operations, finance, compliance, AML, and technology.
• Support and execute the implementation of critical enhancements to the people, process and technologies to optimize business, operations and technology resiliency of our payment systems and services.
• Seek a deep understanding of the end-to-end payment process, working across operational teams in GWO, MTO, Treasury, Finance, Global Ops, BSC, Canadian Banking and Compliance to ensure successful implementation of target state processes.
• Support and leads documentation of operational capabilities and target state processes based on the overall transformation and resiliency vision, input from SMEs, and senior leadership. 
• Leverage change leaders to rollout operational change activities associated with the Global payments ecosystem (domestic and cross-border payments in each country)
• Lead and support the workstreams in the payments resiliency framework backlog, providing support for the delivery of backlog items and the ongoing testing and refinement to optimize and enhance payments resiliency framework.
• Provide operationally focused direction to a cross-functional team of members spanning operations, technology, and business. Work in a cross-functional agile environment with Design, Engineering, Analytics Teams as well as Business Stakeholders to create value and deliver a world-class customer experience.
• Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

What You’ll Bring:

• Bachelor’s degree in Business, Engineering, Computer Science or related field
• 5+ years of experience in payments operations, incident management, or related field.
• ​​​​​​​Proven track record of leading a technical team and executing incident response frameworks in a complex, global environment.
• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Knowledge of the high-value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models.
• Solid knowledge of the domestic low-value payments domain including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac and real time payment and settlement frameworks in production and under development 
• An Agile mindset with a focus on delivering business value associated with operations transformation
• Experience in other areas of capital markets including FX, reconciliation, settlement.
• Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast- changing environment
• Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics)
• Proven leadership, collaboration, and presentation skills
   

Work Arrangement: 
This is a hybrid role where our employees work mostly from home, with occasional days in the office.  This is subject to change based on the needs of the business.
Please note that this role holds the option to work from either our Scarborough location, or Toronto downtown office.

#LI-Hybrid 

Interested? 
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.
 

What's in it for you? 
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s):  Canada : Ontario : Scarborough || Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.