Information Cyber Security - Education, Awareness and Communications Associate

Willis Towers Watson (WTW) Information & Cyber Security (ICS) requires a cyber security Education, Awareness and Communications Associate to work within the ICS Education, Awareness, and Communication function. An experienced cyber security and training professional you will be responsible for assisting in supporting training, education, and awareness programs globally across WTW.
You will be reporting to Global Head of Education, Awareness, and communications, Information Cyber Security.

The Role:

This role will support the activities of Information Cyber Security(ICS), Education, Awareness and Communications department, focusing on the delivery of global cyber security training, behavioral change programs, maintaining relevant training collateral and intranet site, assisting in conducting simulated phish tests, and leading on ICS communications. 

The role will include:

• Assisting with delivery of a mandatory corporate training program that educates colleagues on policies and best practices ensuring that the program is intuitive to use, provides engaging activities to reinforce positive behaviours, and serves as a repository for security guidance and references.
• Manage and deliver content using the agreed upon delivery channels for the priority topics that have been established by the ICS leadership team.
• Assisting coordination, delivery, and analysis of regular awareness phishing campaigns working with external service supplier
• Analysis of post phish data to feed into wider reporting and training allocation
• Working with the key WTW stakeholders to ensure effective communication related to Information Cyber Security Matters
• Assisting in defining and delivering awareness campaign cycle and building out content, channel, and scope.
• Practical knowledge of different message distribution techniques to ensure end user communities understand and continually apply the required behaviours necessary to reduce the 'human factors' risk.
• Creative thinking and understanding of audience to produce engaging materials in a variety of formats and media.
• Maintaining the ICS intranet site “CyberHub” based on modern SharePoint
• Assist and support other members of the Security Awareness and Training team to ensure their deliverables are met.
• Review existing training programs, suggesting enhancements and modifications to improve engagement, learning, and retention.
• Develop metrics to measure success of the education and awareness program.

The Requirements

Skills:

• Applies knowledge of information security and risk mitigation principles, theories, and techniques in daily work.
• Experience in a training role is desirable 
• Knowledge and understanding of cyber threats and the threat landscape
• Ability to work as part of a team or solo
• Excellent Communication skills, especially the ability to present information to a variety of stakeholders
• Strong Stakeholder management
• The ability to foster and grow relationships
• Experience of working in a live operational environment 
• Knowledge of learning assessment techniques, computer-based training and e-learning services
• Excellent project management and organizational skills with the ability to meet tight and competitive deadline
• Clear understanding of what makes employees listen to communications 

Qualifications:

• The successful applicant will be able to demonstrate a commitment to personal development in the Cyber Security industry
• A track record for providing cyber awareness training
• A proven interest in mitigating cyber threats 

Behaviors:

• Resourcefulness and organizational agility
• Personal diligence and attention to detail
• Global team player with good interpersonal and influencing skills
• Conflict Management Resolution (Options Analysis)
• Customer Focus & Integrity and Trust
• Personal Learning & development

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.