Security Operations Engineer
Colombo
Dijital Team Pty Ltd
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We are seeking a Cyber Security Operations Engineer who's primary role is to deliver exceptionalcustomer service while managing and maintaining our customer environments besides creating documentation around various processes and procedures. As a Security Operations Engineer this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues.
We are seeking a Cyber Security Operations Engineer who's primary role is to deliver exceptionalcustomer service while managing and maintaining our customer environments besides creating documentation around various processes and procedures. As a Security Operations Engineer this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues.
Responsibilities:
- Provide 2nd level technical support within our agreed SLA agreements.
- Adhere to Incident, Security, Problem and Change Management processes as per company/customer standards (ITIL Framework)
- Create and maintain technical documentation for company customer environments.
- Providing escalated support from service desk teams (escalated end user / NOC support) and customers.
- Create knowledge base articles and process documents.
- To provide after hours on-call assistance and/or escalation on a rotating basis as required.
- Periodic customer meetings and presentations around operational Activities.
To be successful in this role, you will have:
- Demonstrated experience with proven performance within Security Operations.
- Managing and Administration / Configuration of Security Solutions such as but not limited to any of the following – End Point Security, CrowdStrike, SIEM – Rapid7, Vulnerability Management – Rapid7, IAM – CyberArk – Access, PAM.
- Experience with Security Awareness and Phishing Simulation – KnowBe4, Mimecast, Application Whitelisting solutions such as Airlock, and Microsoft Security.
- Knowledge of ASD Essential 8, NIST or any other key security frameworks.
- Knowledge in handling ITSM tools and various documentation repositories such as ServiceNow, Confluence etc.,
- Experience within Security Monitoring, Incident Response, Threat Management and driving Vulnerability Management Program for Customers.
- General Infrastructure and Network awareness.
- Security Solutions Implementation, Operational experience
- Experience in being able to interact with Customers on a regular basis.
* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰
Tags: Confluence CrowdStrike Cyberark IAM Incident response ITIL Monitoring NIST SIEM Vulnerability management
Region:
Asia/Pacific
Country:
Sri Lanka
Job stats:
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Categories:
Incident Response Jobs
Security Engineering Jobs
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